The Field Service Manager owns the overall performance of the technical field team, transforming operational data into actionable strategies that directly lower return work order rates and eliminate operational bottlenecks. This role drives field excellence by coaching technicians toward mastery, fostering a committed, high-morale team, and continually elevating customer CSAT experiences. By identifying root causes of systemic issues and streamlining field procedures, the position directly aligns operational metrics with overarching department goals. Additionally, this position leverages digital tools and AI applications to optimize daily diagnostics, operational workflows, and automated reporting.
What Success Looks Like (Objectives):
- Build trust across the technical team by establishing strong, credible leadership relationships and getting to know each technician individually
- Master operational and reporting fundamentals to take full accountability for key office and field performance metrics
- Conduct hands-on field ride-alongs to observe technician behaviors, identify targeted coaching opportunities, and raise overall customer experience standards
- Drive operational efficiency to lower return work order rates, eliminate workflow bottlenecks, and boost customer CSAT ratings
- Leverage AI and digital tools within daily operations to streamline diagnostic processes, optimize scheduling, and automate performance reporting
Core Skills, Competencies, and Key Experiences (What you’ll bring)
- Proven ability to mentor, develop, and build the skills and confidence of a technical team
- Skill in articulating clear direction and driving team buy-in through periods of organizational change
- Strong analytical and problem-solving skills to interpret data, identify patterns, uncover root causes, and resolve systemic issues
- Demonstrated planning, organization, goal-setting, time management, and performance monitoring capabilities to keep teams on track
- Competency in applying AI and digital tools to daily operations, including diagnostics and automated reporting
Minimum Requirements:
- Minimum Education: Bachelor’s Degree or equivalent professional experience
- Minimum Experience: Critical experience in field service management, team leadership, and operational performance tracking
- Required Technical Skills: Must have experience with:
- Field service management and performance reporting metrics
- AI and digital tools for operational diagnostics and automated reporting
- Technical team coaching, mentorship, and operational data analysis
Visa sponsorship not available for this position
Salary Range
Compensation: $63,150.00/Year - $90,000.00/Year
About Our Department
The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.
About Our Company
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Benefits
We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email [email protected].
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Skills Required
- Bachelor's degree or equivalent professional experience
- Experience in field service management
- Experience leading technical teams
- Experience tracking operational performance
- Experience with field service management and performance reporting metrics
- Experience using AI and digital tools for operational diagnostics and automated reporting
- Experience coaching and mentoring technical teams
- Experience analyzing operational data
- Ability to mentor, develop, and build the skills and confidence of a technical team
- Ability to provide clear direction and drive team buy-in during organizational change
- Strong analytical and problem-solving skills
- Planning, organization, goal-setting, time management, and performance monitoring skills
What the Team is Saying
EchoStar Compensation & Benefits Highlights
-
Retirement Support — Retirement offerings include a 401(k) with company match and discretionary profit sharing that are prominently featured. Feedback suggests the 401(k) is regarded as standard-to-reasonable, adding tangible long‑term value.
-
Equity Value & Accessibility — An Employee Stock Purchase Program with a 15% discount is widely available and emphasized. Feedback suggests this ownership opportunity is a notable perk within the total rewards mix.
-
Wellbeing & Lifestyle Benefits — A broad slate of perks—tuition reimbursement up to $5,000/year, product discounts, HSA/FSA options with company HSA contributions, and counseling sessions—expands the package beyond core insurance. Feedback suggests the breadth is appealing even if individual benefits vary in impact.
EchoStar Insights
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
Gallery
EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
