Field Resource Manager

Key Responsibilities:

• Field Employee Oversight
• Serve as the main point of contact for designated field employees 
• Maintain regular communication with technicians to support productivity, attendance, professionalism, and performance expectations.
• Conduct check-ins and field evaluations as needed.
• Supports onboarding and orientation alignment for new hires.


• HR-Focused Support:
• Act as an extension of HR for field teams—support coaching conversations, corrective actions, attendance reviews, and performance development.
• Assist in escalating behavioral, compliance, or performance issues to HR and Operations leadership.
• Monitor trends within assigned tech groups and proactively address concerns.


• Operational Liaison & Workload Oversight:
• Serve as the communication bridge between field employees and office operations.
• Ensure technicians understand and follow Wachter processes and compliance requirements.
• Review technician calendars weekly for scheduling accuracy, time entry, and productivity.
• Assist in identifying low-hour technicians and work with Operations on recovery plans.
• Provide clear feedback to Operations on technician needs, workload concerns, and field conditions.


• Documentation & Reporting:
• Manage Memo of Records (MORs) and maintain accurate documentation of technician interactions and compliance issues.
• Provide weekly/monthly updates to FRM leadership on technician trends, concerns, and wins.

Required Qualifications:

• Prior experience in field operations, HR support, team leadership, resource management, or a related role.
• Strong communication and interpersonal skills with the ability to build trust and rapport with field teams.
• Ability to de-escalate issues, provide coaching, and handle confidential information appropriately.
• Strong organizational skills and attention to detail
• People-first leadership
• Clear and confident communicator
• High accountability and follow-through
• Problem-solving and decision-making
• Adaptability to fast-paced and changing needs
• Strong documentation and organization skills

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• TriaHealth, Legal and Identity Theft Monitoring
• Company-Matched 401(k) and IRA Retirement Savings.