The Role
The Field Quality Engineer will manage customer complaints, analyze data for root causes, implement corrective actions, and ensure compliance with automotive quality standards.
Summary Generated by Built In
About Munich Electrification
Munich Electrification is an innovative company founded with the aim of accelerating the transition to electric and connected mobility. We develop innovative electronic control units for electric vehicles and stationary storage systems for our global customers. Our international team is composed of highly motivated and exceptional engineers. As a small and specialized team we are well-aware of the importance of each individual colleague and support and promote each employee according to their abilities and needs. Our office with adjacent prototype and testing lab is located in the heart of Munich at the Heimeranplatz.
This is what we stand for:
- Technological Leadership: We challenge norms, innovate quickly, and anticipate future needs. We take smart risks and learn from outcomes to stay ahead.
- Sustainability: We actively drive change for a sustainable future, aware of our impact and inspiring others to build a better world.
- Team Culture: We believe work should be enjoyable, fostering a spirit of inspiration, celebration, and teamwork across the globe.
- Entrepreneurial Spirit: We embrace change, think big, and push limits with passion.
As a Field Quality Engineer, you will communicate with customers to understand their needs and concerns in regards to claims. This role involves analyzing data, investigating customer complaints, identifying root causes and implementing corrective/preventive actions.
Your future tasks at a glance
- Customer Claim Management: Handle customer complaints and failure reports, ensuring a structured and efficient resolution process.
- Root Cause Investigation: Lead investigations using the 8D methodology, ensuring a clear flow of information between all stakeholders.
- Cross-Team Alignment: Work closely with the technical and failure analysis teams to define investigation timelines and drive corrective actions.
- Customer Communication: Provide clear and structured communication to customers regarding investigation progress, findings, and resolution plans.
- Documentation & Reporting: Generate and maintain 8D reports for customer claims, ensuring transparency and compliance with automotive quality standards.
- Supplier Collaboration: Work closely with the Supplier Quality Manager to address production-related failures and define corrective measures.
- Lessons Learned & Continuous Improvement: Ensure the effective implementation of lessons learned and best practices to enhance product Quality Performance Tracking: Define, monitor, and report KPI´s related to quality and claim resolution.
What you bring with you
- A degree in Electrical Engineering, Electronics, Mechatronics or a comparable technical field
- Professional experience in the automotive or a related industry, ideally in quality management, field returns, or failure analysis
- Solid knowledge of automotive quality standards and problem-solving methods (e.g., VDA 6.3, IATF 16949, 8D, Ishikawa, 5-Why, FMEA)
- Hands-on experience in debugging and fault analysis at the electronic hardware (PCBA) level
- A structured, analytical approach with strong problem-solving skills and attention to detail
- Excellent communication skills in English – both written and spoken – are a must; German skills are a plus
- Team-oriented mindset with the ability to work effectively across departments and with external stakeholders
- Proactive attitude, high level of ownership, and motivation to drive improvements in product quality and customer satisfaction
Our Offer & Benefits
The chance to be part of a highly innovative, agile, and unique team with prestigious customers in the automotive and battery storage sector. You will gain a deeper knowledge around connected & electric vehicle batteries, battery management and electronics development and strive in an exciting work environment
Benefits:
- Trust-based working hours and hybrid work
- Adequate and competitive compensation
- Pension Plan/Bonus
- Free access to the fitness center right next to us or subsidized EGYM Wellpass
- Free snacks, coffee, drinks and lunch (freshly cooked by our chef) every day
- Public transport ticket
- Bike-Leasing via Business Bike
- Experience various inspiring and fun team events
- ME-branded clothing
- Option to "work from anywhere" (6 weeks/year)
Top Skills
5-Why
8D
Electrical Engineering
Electronics
Fmea
Iatf 16949
Ishikawa
Mechatronics
Vda 6.3
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The Company
What We Do
We develop innovative electronic control units for electric vehicles for our global customers. Our battery management system is world-leading regarding safety, features and costs. Our products stand out for function-integration, scalability, variant handling, space and weight. They are being used worldwide in multiple series production vehicles. Combining Silicon Valley’s spirit, pace and ambition with German engineering excellence, we strive to be a distinctive lead supplier for the electrified automotive world and beyond. Our international team is composed of highly motivated and exceptional employees. We offer a relaxed and friendly work atmosphere with flat hierarchies. As a small and specialized team we are well-aware of the importance of each individual colleague and support and promote each employee according to their abilities and needs. Our office with adjacent prototype and testing lab is located in the heart of Munich close to Heimeranplatz
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