Field Implementation Specialist - TEG (Hartford, CT; Boston, MA; Pittsburgh, PA)

Posted 13 Days Ago
Be an Early Applicant
Hiring Remotely in PA
Remote
1-3 Years Experience
Healthtech
The Role
The Field Implementation Specialist is responsible for planning and executing product implementations, managing customer resources, providing operator training, and ensuring quality throughout the project. The role requires extensive communication with stakeholders, project tracking, and adherence to company policies while traveling to client locations to support equipment setup and validation.
Summary Generated by Built In

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Position Summary:

Plans, schedules and execute all aspects of Haemonetics TEG® system implementations according to strict deadlines and within budget. This includes engaging and managing customer Laboratory, IT and clinical resources and ensuring quality control throughout projects. Responsible for on- site device setup, configuration, operator training and validation of analyzer.

What is the Device:

The TEG® system delivers a comprehensive assessment of a patient’s hemostasis quickly, giving clinicians the invaluable insight needed to deliver more targeted treatment. It delivers high quality test results with an easy-to-operate analyzer requiring minimal training.

The automated cartridge-based system runs up to four assays simultaneously without any manual reagent mixing. The TEG 6s analyzer is the smallest cartridge-based viscoelastic analyzer available and can be confidently placed in a variety of settings.

Key Accountabilities:

  • Provides services such as on-site installation, software and hardware configuration, product support, trouble shooting of Haemonetics equipment.

  • Works extensively with customer to validate analyzers.

  • Provides operator training for Haemonetics software and devices.

  • Supports analyzer testing and evaluating calibration reagents and QC controls.

  • Conducts tests using calibrated pipettes in a clinical, laboratory or research setting

  • Blood sample handling as it relates to hemostasis and coagulation testing

  • Lead, facilitate, coordinate, and track day-to-day activities required to ensure the project is completed on time.

  • Communicates progress and outcomes against tasks to internal and external stakeholders

  • Leads regular status meetings with project team.

  • Demonstrates effective communication and engagement with customer.

  • Ensures complete project closure including customer acknowledgement, equipment and materials reconciliation, and transition to Customer Support.

  • Utilizes time, project-and support-tracking tools.

  • Resolves and/or escalates issues in a timely manner.

  • Adheres to and follows Haemonetics policies and procedures.

Requirements:

  • Experience implementing and supporting laboratory, medical technology or clinical solutions in healthcare desired

  • IT and/or software implementation experience desired

  • Strong written and verbal communication skills required

  • Ability to travel up to 65%. Extensive overnight travel as required.

  • East coast customer coverage-Candidates must be located near a major airport.

  • Open to New England remote with strong preference for Hartford, CT; Boston, MA and Pittsburgh, PA based candidates).

EEO Policy Statement

The Company
HQ: Boston, MA
1,993 Employees
On-site Workplace
Year Founded: 1971

What We Do

Haemonetics (NYSE: HAE) is a global healthcare company dedicated to providing a suite of innovative medical products and solutions for customers, to help them improve patient care and reduce the cost of healthcare. Our technology addresses important medical markets: blood and plasma component collection, the surgical suite, and hospital transfusion services. To learn more about Haemonetics, visit www.haemonetics.com.

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