As a Senior Field Communications Strategist, you will be responsible for developing and executing comprehensive communication strategies to enhance the organization's presence and reputation in various field-based settings. This role requires a seasoned professional with a strong background in strategic communications, public relations, and stakeholder engagement. The Senior Field Communications Strategist will play a crucial role in shaping and delivering key messages to target audiences, fostering positive relationships, and ensuring consistent and effective communication across diverse field environments - pre-sales/post-sales/partner/customer success organizations.  We are looking for a creative and collaborative storyteller to serve as an internal communications advisor and communicator for PagerDuty's Go-to-Market organization. In this role, you will be responsible for developing and delivering clear, concise and consistent communications to various audiences within GTM utilizing multiple communication channels. Reporting to the head of GTM Enablement, you will align and work closely with Revenue Leadership and cross-functional partners with the goal of delivering impactful messaging and collateral to keep the team apprised of company news and developments, promote understanding, and guide desired outcomes.

You thrive in a fast-paced, high-growth environment where priorities encourage you to find creative, informed, and innovative learning solutions to business problems. Your product mentality means you're comfortable seeking out user feedback, using agile development strategies, and consider experimentation a norm to build progressive learning

products. You are a subject matter expert and comfortable influencing without authority to ensure the right learning reaches the right audience at the right time.

Key Responsibilities

• Develop and implement strategic communication plans that align with the field organization's goals and objectives.
• Identify key messages and narratives for a global audience, ensure consistency, tailored to specific field contexts, considering regional nuances and audience demographics.
• Developing compelling, clear, and concise content for internal communications to be delivered via multiple channels, including but not limited to email announcements, presentations, town halls, newsletters, videos, and internal stories, blog posts and FAQs.
• Build and maintain relationships with key stakeholders, including marketing and other relevant internal business unit teams. 
• Moderating large-scale meetings, including content creation, formatting, slack channel monitoring, FAQ publishing, and surveying (measuring, managing, and reporting communications program metrics (KPIs) to leadership)
• Develop and execute social selling strategies tailored to engage and influence the C-suite.

Basic Qualifications

• Minimum of 8-10 years of relevant work experience in internal communications or a combination of equivalent internal/external/marketing/enablement or change communications.
• Experience launching, managing, and driving communication plans/campaigns and analyzing metrics to ensure future improvements
• Experience creating, maintaining and managing an editorial calendar as well as assisting with streamlining communication distribution lists for various groups and audiences.
• Experience working in a results-oriented, constantly evolving, agile environment that requires critical thinking, resourcefulness, results-oriented decision making and dedication to excellence.
• Excellent English language skills, including editing written and video content for clarity and conciseness. Demonstrated ability to think strategically and creatively.
• Experience working with matrixed content (multiple personas, use cases, industries, solutions, and products) - Must have worked closely and interacted with executive leaders in a communications role capacity.

Preferred Qualifications

• Leadership experience in managing communication teams is a plus.
• Experience in communicating with internal audiences in a fast-paced technology or high growth company, specifically supporting sales, services, and customer success
• Bachelor's or Master’s Degree in Business, Marketing and/or Communication
• Experience with program & project management fundamentals is a strong positive
• Experience with Zoom Webinars, Google Apps (or Microsoft Suite with the ability to learn Google Apps), Slack, and Email Specific Tools

The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.