Field Communications Associate

Job Description
The Consumer Banking Field Communications team is seeking a highly talented and creative writer and editor to assist in producing daily communications for branch employees, keeping them up to date on products, policies, technology updates and more.
As a Field Communications Associate supporting the Consumer Banking line of business you will have superior writing, research and organizational skills, with a gift for telling stories in a concise, written format. In addition you will possess a strong understanding of what makes for compelling and interesting content. You will work with key business leaders to imagine, develop and execute communication strategies and provide editorial feedback to writers on the team. You will build and manage relationships, plus exercise strong editorial judgment in evaluating communication approaches.
Job responsibilities:

• Assist in the editorial process, supporting our team of writers to help guide when communication is needed (and when it isn't) through the Change Management and communication request processes.
• Manage editorial calendars through an intake queue (including assigning articles to writers and going back to submitters for more information) and editorial meetings. Back up Managing Editor with additional editorial responsibilities as needed.
• Provide support for urgent communications (e.g., system issues, severe weather events), providing guidance on when and how to communicate and owning the communications when needed.
• Organize feedback forums to connect with branch teams to understand how we can make our communications better.
• Own a book of work of \"run the engine\" communications.
• Assist with the organization and presentation of readership data as needed.

Required qualifications, capabilities, and skills::

• 3+ years of professional writing experience with a Bachelors degree in communications or relevant field
• Superior writing skills with versatility in format, including news and headline writing, feature writing, technical writing, instructional writing and copy editing.
• Expertise in Microsoft Word, Teams and PowerPoint.
• Must be a quick study of complex or technical topics and be able to simplify those concepts into clear, precise writing.
• Self-motivated and comfortable working on tight deadlines.
• Must be able to produce urgent / crisis communications on demand, and be able to work weekend support as needed.
• Must be focused, accurate and organized.
• Ability to work collaboratively and effectively in a group setting and communicate effectively, both verbally and in writing.
• Ability to recognize and respond well to changing priorities.

Preferred qualifications, capabilities, and skills:

• Retail branch or financial services experience.
• Familiarity with AP Style and/or the Voice of Chase.
• Experience with Adobe Creative Suite, Microsoft SharePoint and/or Microsoft Excel.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.