Vizgen, Inc. – Cambridge, MA
Vizgen is a rapidly growing company developing the next generation of spatially resolved genomic profiling tools that enable researchers to gain new insight into the biological systems that underlie human health and disease. The company's groundbreaking MERFISH spatial transcriptomics technology images RNA molecules with high accuracy and unrivaled detection efficiency at subcellular resolution. MERFISH provides transformative insight into a wide range of tissue-scale basic research and translational medicine in oncology, immunology, neuroscience, infectious disease, developmental biology, and regenerative medicine. For more information, go to www.vizgen.com
Reporting to the Director of Sales-North America, our Northeast U.S.-based Field Application Scientist will introduce and support utilization of Vizgen’s technology, focusing on biological discovery and assisting customer in efficiently generating spatial transcriptomic data using the MERSCOPE platform. This exciting position requires complex scientific problem-solving skills, efficient communication, and a passion for helping customers. The Field Application Scientist will be responsible for supporting and coordinating solutions to our customers’ and collaborators’ wide range of needs, focused on both pre- and post-sales.
The successful candidate will also manage and coordinate all technical aspects of customer demonstration projects and represent Vizgen and engage with scientists and other customers at trade shows and scientific conferences.
- Develop expert-level knowledge of Vizgen’s technology, including sample preparation techniques, instrumentation, software, network communications, and integration of the overall platform
- Develop expert-level knowledge of cell and tissue sample preparation and optimization with Vizgen’s reagents and chemistry
- Present product information and scientific applications for customer seminars and trade shows
- On-board, train, and support new customers to ensure protocols are understood and followed properly
- Work with customers to help design custom gene panels
- Support customers in their data workflow to ensure high-quality results are generated efficiently in a broad range of applications
- Provide technical guidance to customers on experimental design for single-cell spatial analysis
- Document customer issues, investigate underlying causes, and work closely with the Vizgen support and R&D teams to implement solutions
- Closely collaborate with the sales team in identifying new customer and market opportunities
- Collect feedback from current customers and communicate to product teams and management to help guide product development
- Represent Vizgen in a professional and friendly way when engaging with both external and internal customers
- PhD or MS in relevant scientific or engineering disciplines
- 5+ years of customer support in life science genomics or imaging fields
- Single-cell analysis experience preferred
- Highly skilled in managing sample preparation and analysis for RNA detection in tissue
- High sense of urgency for resolving customer issues
- Experience in both start-up and large companies strongly preferred
- Solid interpersonal and team management skills
- Excellent communication and presentation skills
- Ability to travel 50% of the time
- Highly organized, disciplined, and efficient in meeting deliverables
- Highly proficient in the use of business platform tools, including PowerPoint, Excel, Word, documentation control, customer support ticketing, and other relevant software applications
If you aren't sure you meet every requirement but are excited about what you read here, please consider applying! We believe diversity drives innovation. Above all, we're looking for the right person with skills and talent to grow the company together all while enriching your professional and scientific experience.
We offer a competitive salary, meaningful stock ownership, 401K, health benefits, a great work environment and the opportunity to enter a high-growth startup company. We are recruiting candidates who have demonstrated leadership and excellence throughout their careers and are excited by the prospect of tackling challenging technical problems.
Vizgen affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.
What We Do
Vizgen is dedicated to pioneering the next generation of genomics, providing tools that demonstrate the possibilities of in situ single cell spatial genomics, setting the standard for the spatial genomics field. These tools are enabling researchers to gain new insight into the biological systems that govern human health and disease with spatial context. The company's MERSCOPE Platform enables massively multiplexed, genome-scale nucleic acid imaging with high accuracy and unrivaled detection efficiency at subcellular resolution. MERSCOPE provides transformative insight into a wide range of tissue-scale basic research and translational medicine in oncology, immunology, neuroscience, infectious disease, developmental biology, cell and gene therapy, and is an essential tool for accelerating drug discovery and development.