The Role
As a Field Application Engineer, you will lead product installations, manage customer feedback, and ensure customer satisfaction through training and support. You will analyze technical issues, generate sales opportunities, and collaborate across teams to enhance product offerings.
Summary Generated by Built In
Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.
Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.
Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.
You can find below an interesting link about who we are and what we do :
Insights about Outsight
Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.
Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.
Context
As a Field Application Engineer in the Customer Support team, you are the customer's privileged point of contact for all aspects related to the deployment of our “Spatial Intelligence Platform” solutions intended for managers of public places (Airports, etc.) and “Real-time 3D perception” for developers of smart machines and systems (robotics, real-time mapping, automatic pilots, aerial inspection, etc.)
Responsibilities
Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures
Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
Analyze and resolve technical issues, contributing to product improvement.
Ensure customer Satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services. Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions.
Generate new sales opportunities: Identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team. Help close deals by answering customer questions and addressing any concerns, delivering demo of Outsight solutions and attending to pre-sales customer meetings when requested
Collaborate with other teams: Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and in particular document Feature Requests (tagged as sales or delivery blockers).
Requirements for the role
Master’s in Computer Science, Electrical, Industrial, Automotive Engineering, Mechanical Engineering, or related field, or equivalent practical experience.
Minimum of 4 years in a similar role, demonstrating a history of effective project management and customer engagement.
Clear communicator, capable of simplifying complex technical concepts.
Strong IT & network knowledge.
Fluent in English.
Proactive, detail-oriented, with a proven ability to work collaboratively in a fast-paced environment.
Willingness to travel.
Why join us?
A fast-growing leader in the burgeoning field of 3D Edge AI software (73 patents filed, many customers all around the world), awarded the 2023 Edge AI and Vision Product of the Year, among many others.
The opportunity to work in an international start-up on the rise with significant resources and high growth, working with dynamic, experienced and multidisciplinary teams.
A position in which you can grow quickly and express your creativity & potential.
Working with visionary and passionate management.
Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.
Top Skills
3D Lidar
It Knowledge
Networking
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The Company
What We Do
Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.
Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.
Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, and Sophia-Antipolis (Nice). To support our global outreach, we also operate commercial offices in the UK, Belgium, Spain, Hong Kong, and Singapore.
We believe that accelerating the adoption of LiDAR technology through robust and scalable software solutions will significantly contribute to making the world smarter, safer and more sustainable
