Field Application Engineer for tsmc JP

As a CS Apps support tsmc JP and collaborate with teams by 3C mindset.

Tasks are,

• Support customer demanding on DUV/EUV/YS/VCP platform with proactive mindset, customer oriented, strategy thinking.

• Issue analysis on DUV/EUV/YS/VCP platform with problem solving skill, PCCSIM, PDCA, 5 whys etc.

• Deliver Training/report to customer/internal stakeholder, well organized presentation skill and communication skill.

• Cowork with VHV for NPI, node transfer or new project with PMP skill.

• Teamwork with Equipment team and install team as one team.

• Regular monitoring productivity and tool performance with business insight.

• Regular meeting with customer and internal stakeholder, presentation skill required.

• Implement BKM, CI, post-mortem, standardized process to drive cost-down with operation excellent mindset by KPI(SO cycle time and local solving power).

• Communicate and align WoW with tsmc AZ team as a WW team

• No shift work and on-duty required, but will deliver best effort to support customer out of working time.

Requirements

• Bachelor or MSc or Phd (Phd is a plus but not required) in engineering field.

• >3 years semiconductor experience, vendor and fab experience are preferred

• Equipped with proactive mindset, problem solving, presentation skill, communication skill, Project management, collaboration, business insight, operation excellent mindset and data analysis.

Responsibilities

Escalation support

• Contributes to service order actions and problem description clarification.

New product / service development

• Creates basic diagnostics requirements for one specific use case.

New product / service roll out

• Executes standard tasks and can lead part of the roll out of a new product or service. As an NPI deliverable; creates knowledge sharing material for future reference.

Node transfer

• Help node transfer from tsmc Taiwan to tsmc Japan, and secure yield to customer required.

Coaching

• Mentors new-hires on first tasks.

Training delivery

• Capable to deliver intermediate and advanced training to colleagues and customers.

Knowledge sharing

• Shares best known methods within the group or department.

Operational excellence

• Improves operational efficiency and quality in own daily work and work of the team members. Signals gaps in process and proposes improvement within scope of team.

Business Support

• Speaks up and triggers voice of customer. Evaluates existing products.

Customer Demo

• Independently supports in demo preparation, execution and analysis.

Data analysis

• Performs high quality analysis from specific data, and extract key insights from analysis, identifying root cause and technical solutions. Usage of default toolsets and analysis methods based on own insights.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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