Field Action Execution Analyst

Description
This position requires an employee to be on-site on a full-time basis.
The Field Action Execution team plays a key role in contributing to customer safety, GM Canada's compliance with Transport Canada (TC) and Environment and Climate Change Canada (ECCC) and keeping front line field staff, and dealers informed on field action matters.
What You'll Do (Responsibilities):

• Key contributor to ensuring GM Canada meets obligations under the Motor Vehicle Safety Act (MVSA), Canadian Environmental Protection Act (CEPA) and accompanying regulations. This includes developing Notice of Defect and Notice of Non-Compliance submissions for TC and ECCC, customers and dealers under stringent timelines.
• Works closely and collaboratively with the Global Field Action Execution team to contribute to the development of field action execution plans and communications for discretionary and non-discretionary field actions (Safety, Noncompliance, Emissions, Customer Satisfaction, Special Coverage, Service Update Bulletins) ensuring Canadian input and needs are captured.
• Responsible to act as Canadian lead for assigned Field Action Execution activities, including government notifications, service bulletins, dealer communications, vehicle owner communications, and identification of any roadblocks to launch.
• Responds to inquiries related to field actions from internal stakeholders such as CCA and VSSM field staff, Warranty Call Centre, Customer Care Centre, Legal Department, and external stakeholders such as Transport Canada and Environment and Climate Change Canada.

Additional Description
Your Skills & Abilities (Required Skills/ Qualifications) :

• Prior experience in Regulatory, Compliance, or Automotive Service, and an understanding of the implications of failing to meet critical deliverables.
• Demonstrated strength in project management including the ability to manage multiple projects with staggered timelines and priorities and always operating with a sense of urgency.
• Strong written, oral communications and interpersonal skills with capability to create connections and an effective network beyond local team, extending to US.
• Initiative, curiosity, relentless desire to drive high quality results.
• Proven analytical skills, problem solving, critical thinking, comfort navigating technical material and trouble shooting.
• Understands the importance of fulfilling obligations to government, dealers, and customers in a timely manner.
• Unmatched sense of responsibility to safeguard GM's compliance.
• Strong team player with desire to play important role in team's success.
• Requires non-standard hours to deliver immediate communications for dealers and government agencies.

What Will Give You A Competitive Edge (Preferred Skills/ Qualifications)

• Familiarity with the Automotive Industry
• Knowledge of GM Dealer Service and Parts Operations
• Bilingual (English/Français) considered a strong asset

Education and Training

• Bachelor Degree, College Diploma or equivalent experience

This position is not eligible for ISP, ITAP, or localizations.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
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Why Join Us
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Diversity Information
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