Creative Ops Manager - Canada

Posted 17 Hours Ago
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Mississauga, ON, CAN
In-Office
100K-120K Annually
Mid level
eCommerce • Retail • Software • Sports
Tech-First Sports Licensed E-Commerce Cutting-Edge Company
The Role
Manage the full lifecycle of high-volume creative projects from brief intake through delivery. Responsibilities include studio scheduling, resource allocation, project tracking, stakeholder coordination, approvals, quality and compliance reviews, and freelance or agency administration. The role partners with creative, brand, marketing, media, product, social, legal, and compliance teams while improving workflows and implementing AI-assisted production tools.
Summary Generated by Built In
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

The Role

In this role, you'll own the full lifecycle of creative projects  from brief to final delivery across a high-volume, fast-turnaround marketing calendar. That means always knowing what the team is working on, what's coming next, and what's realistically achievable. You'll be the person stakeholders trust for a straight answer, and the person the creative team trusts to protect their time.

What You'll Do

  • Lead end-to-end management of creative projects, delivering on time and on brief across the campaign calendar.
  • Own brief intake: review incoming requests and ensure every brief arrives complete and ready for action.
  • Build and maintain the studio schedule, resourcing the team against live and forecast demand.
  • Assign work thoughtfully, with clear direction, deadlines, and context.
  • Keep project tracking and timelines accurate in Airtable and the rest of the studio toolset, so the whole team can rely on them.
  • Review deliverables for quality, brand consistency, and inclusion of legal, regulatory, and responsible gaming requirements.
  • Own the creative relationship with brand, marketing, media, product, and social teams.
  • Manage approvals across creative leads, legal, compliance, and business stakeholders — driving timely sign-off and keeping an auditable record.
  • Manage freelance and agency onboarding, POs, and invoicing alongside the Director, Creative Operations.
  • Champion AI-assisted production and workflow tools where they add speed without compromising quality or compliance.

What You Bring

  • 4+ years in creative project management, creative operations, digital production, or marketing operations.
  • Ability to build strong relationships with the multiple teams, including the creative, brand, marketing, external partners and wider stakeholders.
  • Strong understanding of creative workflows and production processes, ideally within an in-house studio.
  • Proven ability to run a high-volume pipeline across multiple concurrent campaigns.
  • Proficiency with Airtable, Figma, Google Workspace, and Slack, with a real instinct for process improvement.
  • Highly organized and detail-oriented — across versions, approvals, specs, and deadlines.
  • A calm, direct communicator who can hold a line with senior stakeholders while keeping the relationship strong.
  • Comfortable presenting process improvements or workflow case studies from past roles.

Bonus Points

  • Experience in a regulated industry such as online gaming or sports betting, or where compliance and legal review workflows are key.
  • Experience implementing process improvements with AI tooling.

Your First 90 Days

You'll map how work currently flows through the studio, stand up a single source of truth for what's in flight, and deliver our first clear read on capacity.

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/



Salary Range
$100,000—$120,000 CAD

By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.

Skills Required

  • 4+ years of experience in creative project management, creative operations, digital production, or marketing operations.
  • Ability to build strong relationships with creative, brand, marketing, external partners, and other stakeholders.
  • Strong understanding of creative workflows and production processes, ideally within an in-house studio.
  • Proven ability to manage a high-volume pipeline across multiple concurrent campaigns.
  • Proficiency with Airtable, Figma, Google Workspace, and Slack.
  • Strong organizational and attention-to-detail skills across versions, approvals, specifications, and deadlines.
  • Ability to communicate calmly and directly with senior stakeholders while maintaining strong relationships.
  • Comfort presenting process improvements or workflow case studies from previous roles.
  • Experience in a regulated industry such as online gaming or sports betting, or in environments requiring legal and compliance reviews.
  • Experience implementing process improvements with AI tooling.

Fanatics Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fanatics and has not been reviewed or approved by Fanatics.

  • Strong & Reliable Incentives — Incentives like annual bonuses and overtime opportunities are common, supporting higher total compensation especially in corporate roles. Seasonal premiums and performance bonuses are also cited across roles.
  • Healthcare Strength — Multiple medical plan options, mental-health services, and wellness programs are highlighted as core offerings. Additional supports like HSAs/FSAs and condition management further strengthen the health package.
  • Parental & Family Support — Paid maternity and paternity leave, fertility benefits, adoption assistance, and gender-affirmation coverage are explicitly included. Childcare support and backup care resources are also referenced.

Fanatics Insights

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The Company
HQ: New York, NY
7,500 Employees
Year Founded: 1995

What We Do

Transforming the licensed sports industry through an innovative vertical e-commerce model that allows Fanatics to quickly design, manufacture and distribute high-quality fan gear across retail channels, better serving the real-time expectations of leagues, teams, fans and retailers in today’s mobile-first, on-demand culture.

Why Work With Us

You don't have to love sports to work here (though we love sports fanatics as well!). Fanatics is an industry leading, multi-billion dollar, international, privately held company with a casual, lofty space in the heart of Downtown Boulder. We have the advantages of a startup, without the pitfalls.

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