Faulu MFB - Bancassurance Business Development Officer

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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

JOB SUMMARY

The Bancassurance Business Development Officer is responsible for driving growth of the Bancassurance portfolio through sales, customer acquisition, cross-selling, and relationship management across Faulu’s branch network. The role focuses on increasing insurance penetration, growing premium income, supporting branch teams, and delivering customer-focused insurance solutions in line with Faulu’s strategic objectives.

KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

• Achievement of premium income targets
• Number of new and renewed policies sold
• Lead conversion rates
• Portfolio growth and customer retention
• Branch staff engagement and training sessions conducted
• Customer satisfaction levels
• Timely and accurate reporting
• Compliance adherence

KEY RESPONSIBILITIES

Business Development & Sales Growth

• Drive growth of both life and general insurance business across assigned branches and customer segments.
• Develop and execute business development strategies aimed at increasing insurance uptake, portfolio growth, and revenue generation.
• Identify, prospect, and convert new business opportunities from existing customers, referrals, walk-ins, and bank-generated leads.
• Actively cross-sell insurance products alongside banking products to deepen customer relationships and improve wallet share.
• Achieve agreed monthly, quarterly, and annual premium income, policy issuance, and renewal targets.
• Participate in sales campaigns, branch activations, customer engagement forums, and marketing initiatives to create awareness and generate leads.
• Build and maintain a healthy sales pipeline to ensure continuous business growth and portfolio sustainability.

Relationship Management & Customer Experience

• Serve as the primary liaison between customers, branch teams, and insurance underwriters to ensure seamless service delivery.
• Build strong working relationships with Branch Managers, Relationship Officers, and frontline staff to promote a high-performance sales and referral culture.
• Provide professional advisory services to customers on suitable insurance solutions based on their financial and risk management needs.
• Ensure timely resolution of customer inquiries, complaints, claims follow-ups, and policy servicing matters to enhance customer satisfaction and retention.
• Manage and nurture key client relationships to encourage repeat business, renewals, and long-term customer loyalty.

Operational Excellence & Compliance

• Ensure accurate and timely processing of insurance applications, renewals, endorsements, claims documentation, and policy issuance.
• Maintain accurate customer and policy records within the Bancassurance Management System and other reporting platforms.
• Prepare and submit periodic sales performance reports, pipeline reports, and portfolio analysis to management.
• Ensure strict adherence to Insurance Regulatory Authority (IRA) guidelines, Central Bank of Kenya (CBK) regulations, and internal policies and procedures.
• Support audit, risk, and compliance reviews by ensuring proper documentation and process adherence.

Training, Coaching & Branch Capacity Building

• Conduct regular training and sensitization sessions for branch staff on insurance products, sales techniques, compliance requirements, and customer engagement approaches.
• Support branch teams through joint sales calls, customer visits, and practical coaching to strengthen insurance sales capabilities.
• Promote product knowledge and awareness to improve staff confidence and referral conversion rates.
• Collaborate with branch leadership to embed a strong Bancassurance sales culture within the branch network.

Product Development & Market Intelligence

• Gather and analyze market intelligence on customer needs, competitor activities, emerging trends, and industry developments.
• Provide feedback and recommendations on product enhancement, pricing, customer experience, and market opportunities.
• Collaborate with insurance partners and internal stakeholders in the design, rollout, and promotion of new insurance products and solutions.
• Monitor product performance and customer uptake to inform strategic decision-making and portfolio optimization.

SKILLS, KNOWLEDGE & COMPETENCIES ​

• Strong interpersonal and communication skills
• Proven ability to meet and exceed sales targets
• Customer-centric with high integrity and attention to detail
• Analytical with good understanding of risk and insurance underwriting
• Self-driven, organized, and a team player
• Proficiency in MS Office and insurance CRM systems

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in business, Insurance, Marketing, or related field.
• Diploma in Insurance (AIIK/ACII) or progress toward certification.
• Minimum 2–3 years of experience in a sales role within insurance or financial services, preferably in Bancassurance.
• Sound knowledge of general and life insurance products.
• Experience in managing relationships with underwriters and brokers is an added advantage.

ANTI-MONEY LAUNDERING (AML) EXPECTATION

• The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

ResponsibilitiesAdministration

Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Document Management

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Internal Client Relationship Management

Help manage internal client relationships by supporting others to build effective working relations.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

CollaboratesCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

14 June 2026 , 23:59

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