The Role
Own end-to-end fault, incident and problem management to meet SLA/OLA targets. Investigate and resolve major outages, develop and execute MoPs, prepare HLD/LLD and configurations, lead cross-functional coordination, coach team members, and perform complex troubleshooting and fault isolation in live networks.
Summary Generated by Built In
The FM L2 engineer assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge .
• Independently works within broad guidelines and uses best practices and knowledge on Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages, reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback..
• Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems
• Takes responsibility for planning and executing a complex problem resolution, configuration, or other change request. contributes to the develops Methods of Procedure (MoPs) to be followed for performing specific, medium- to high-risk operations activities.
• Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization, on high impact complex incidents or risks.
• Translates to the next level of detail global standardized procedures / checklists to specifics for an MS customer.
• Develops Methods of Procedures (MoPs) to be followed for performing specific, medium- to high-risk operations activities.
• May act as leader for an MS functional team, coordinating and allocating work, coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions.
• May monitor the set of tickets received by the Fault Management team , for complex problemmes , taking corrective action if there is a risk or breach of agreed service levels..
Qualifications
You have:
- Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 5 to 10 years of experience.
- Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
- Hands-on experience & knowledge of Nokia Service Architecture.
- Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
- Experience in designing and delivering solutions such as BNG.
- Knowledgeable on Network Management Systems, networking concepts and related technologies
- Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
- Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.
It would be nice if you also had:
- Experience with following hardware:
- Routing & Switching: Cisco, HP, Arista FortiGate
- WIFI: Aruba, Cisco
- Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
- Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
- SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud
Skills Required
- Bachelor's degree in Computer Science, Electronic Engineering, Telecom or equivalent
- 5 to 10 years of relevant experience
- Experience designing and delivering IP-MPLS and MP-BGP solutions (L2VPN, L3VPN)
- Hands-on experience and knowledge of Nokia Service Architecture
- Detailed understanding of BGP, Segment Routing, MP-BGP EVPN and related technologies
- Experience designing and delivering solutions such as BNG
- Knowledge of Network Management Systems and core networking concepts
- Experience designing E2E Mobile Networks, Backhaul and Core solutions and concepts
- Experience with document preparation (HLD and LLD) and configuration preparation for network build and deployment
- Troubleshooting and fault isolation in live environments
- Ability to develop Methods of Procedure (MoPs) and plan/execute complex problem resolutions or changes
- Experience coordinating with vendors, field force, care teams and customer organizations on high-impact incidents
- Routing & Switching experience with Cisco
- Routing & Switching experience with HP
- Routing & Switching experience with Arista
- Routing & Switching experience with FortiGate
- WiFi experience with Aruba
- WiFi experience with Cisco
- Firewall experience with Checkpoint
- Firewall experience with Cisco ASA
- Firewall experience with FortiGate
- Firewall experience with PaloAlto
- Application Delivery Controller experience with F5 LoadBalancer
- Application Delivery Controller experience with Citrix NetScaler
- Application security/cloud tools experience with Netskope
- ADC/DDoS/protection experience with Radware
- SD-WAN experience with FortiNet
- SD-WAN experience with Cisco Catalyst
- SD-WAN experience with VMWare Velocloud
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
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The Company
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
