The Role
The engineer handles advanced monitoring and fault isolation, prepares documentation for network changes, provides technical guidance, ensures best practices, and collaborates on network activities.
Summary Generated by Built In
Family Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
Subfamily Description
Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.
Responsibilities
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
Subfamily Description
Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.
Responsibilities
- Level 2 (L2) support handling advanced monitoring, fault isolation, root-cause analysis, and restoration. Identification of Key Technical Risks and Issues, develop mitigation plans.
- Preparation of MOP (Method of Procedure) covering Network Changes, Rollback, and Contingency.
- Review and validate network designs, configurations, and change plans before implementation.
- Provide technical guidance during critical network activities and major incidents.
- Ensure adherence to standard operating procedures and best practices during execution.
- Support post-change validation and stability checks.
- Collaborate with cross-functional teams to ensure smooth implementation of network activities.
- Document technical findings, lessons learned, and improvement actions.
You have:
- Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 5 to 10 years of experience.
- Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
- Hands-on experience & knowledge of Nokia Service Architecture.
- Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
- Experience in designing and delivering solutions such as BNG.
- Knowledgeable on Network Management Systems, networking concepts and related technologies
- Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
- Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.
It would be nice if you also had:
- Experience with following hardware:
- Routing & Switching: Cisco, HP, Arista FortiGate
- WIFI: Aruba, Cisco
- Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
- Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
- SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud
Skills Required
- Bachelor's degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent
- 5 to 10 years of experience
- Experience in designing and delivering solutions in IP-MPLS and MP-BGP solutions
- Hands-on experience & knowledge of Nokia Service Architecture
- Detailed understanding of BGP and Segment Routing
- Experience with document preparation (HLD and LLD)
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
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The Company
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
