Fall 2025: Community Manager Co-op (July through December)

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
**Please note this role is for a Fall (July to December 2025) co-op or post-graduate internship no more than one year removed from graduation.
As a Community Manager Co-op, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities. The ideal candidate will be passionate about our brand, highly communicative, and adept at building and maintaining relationships.
Key Responsibilities:

• Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups.
• Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values.
• Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy.
• Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community.
• Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences.
• Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services.
• Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies.
• Stay informed about industry trends, best practices, and emerging technologies related to community management and social media.

Qualifications:

• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles.
• Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically.
• Proficiency in social media management and analytics tools.
• Creative thinking and problem-solving abilities, with a proactive and results-driven mindset.
• Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
For candidates based in China, please visit: https://sharkninja.com/candidate-privacy-notice/china/
For candidates based in Vietnam, please visit: https://www.sharkninja.com/candidate-privacy-notice/vietnam/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]