About the brand:
Falconeri, founded in 2000 and part of ONIVERSE Group since 2009, is an Italian brand specializing in the creation of extraordinary quality cashmere knitwear for men and women. From the pastures of Mongolia to the stores, Falconeri selects the best raw material, removing any middlemen, caring deeply about every detail, including people and environment. Known for its craftsmanship and use of fine natural yarns, Falconeri's style is characterized by clean, minimalist designs that highlight the simplicity of luxury, focusing on long-lasting garments and attention to detail. Falconeri offers a total look, from timeless knitwear and outerwear to versatile essentials, enabling outfits with elegance and comfort. The brand has expanded internationally, with numerous stand-alone stores and a strong online presence.
JOB REQUIREMENTS
- Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
- Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
- Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
- Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
- Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
- Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
- Supporting managers in maintaining the visual and housekeeping standards of the store
- Able to successfully operate our POS system, send eod emails, opening and closing procedures
- Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store
JOB QUALIFICATIONS
- Eligibility to work in the US for any Employer
- High School graduate or equivalent
- Minimum 3+ years of experience in customer service and contemporary or luxury retail industry
- Excellent verbal, written communication and sales skills, with a strong customer service orientation
- Commitment, being self-motivated and goal oriented
- Impeccable presentation and the ability to thrive in a demanding environment
- Problem solving mindset
- Ability to work a flexible schedule, including holidays and weekends
- Additional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location-specific posting for more details.
- Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
Language Skills (Essential Function):
This position requires proficiency in Chinese. A significant portion of customers interactions that prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience.
COMPENSATION & BENEFITS PACKAGE
- Hourly plus monthly commissions
- Health Benefits, including Medical, Dental and Vision
- 401K matching
- Pet Insurance
- Paid Time off and Sick Time
- Parental Leave
- Pre-Tax commuter benefits for transit and parking
- Paid Parking at the Mall
- Sign on Bonus
- Referral bonus
- Employee discount
- Free uniform
Skills Required
- Eligibility to work in the US for any employer
- High school graduate or equivalent
- Minimum 3+ years experience in customer service and contemporary or luxury retail
- Proficiency in Chinese for customer interactions
- Excellent verbal, written communication and sales skills with strong customer service orientation
- Commitment, self-motivated and goal oriented
- Impeccable presentation and ability to thrive in a demanding environment
- Problem solving mindset
- Ability to work a flexible schedule, including holidays and weekends
- Ability to lift more than 20 pounds, stand for long periods, bend, stretch, and perform repetitive motions; push, pull and carry items
- Ability to operate POS system, perform opening/closing procedures and send end-of-day emails
- Client book management and proactive follow-up via phone and written communication
- Achieve and exceed personal sales and productivity goals
- Thorough product knowledge to communicate benefits and drive sales
- Support managers with visual standards, housekeeping and store cleanliness
- Additional language proficiency (other than Chinese)
What We Do
Oniverse is an Italian fashion and retail company founded in 1986, formerly known as Calzedonia Group. Vertically integrated from production to worldwide distribution, the company manages a diverse portfolio of brands, including Calzedonia, Intimissimi, and Signorvino. It operates over 5,700 mono-brand stores across various sectors, including fashion, food & wine, and the nautical sector.
