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The Role
Provides luxury fashion customer service, builds and manages client relationships, achieves sales goals, explains product benefits, and supports store operations. Responsibilities include client follow-up, KPI tracking, POS operation, opening and closing procedures, visual merchandising, cleanliness, and maintaining a polished shopping environment. Chinese proficiency is required for customer interactions at this location.
Summary Generated by Built In
About the brand:
Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network in 22 countries, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US with several new store openings across the country.Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.JOB REQUIREMENTS
- Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
- Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
- Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
- Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
- Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
- Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
- Supporting managers in maintaining the visual and housekeeping standards of the store
- Able to successfully operate our POS system, send eod emails, opening and closing procedures
- Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store
Qualifications
JOB QUALIFICATIONS
- Eligibility to work in the US for any Employer
- High School graduate or equivalent
- Minimum 3 years of experience in customer service and contemporary or luxury retail industry
- Excellent verbal, written communication and sales skills, with a strong customer service orientation
- Commitment, being self-motivated and goal oriented
- Impeccable presentation and the ability to thrive in a demanding environment
- Problem solving mindset
- Ability to work a flexible schedule, including holidays and weekends
- Additional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location-specific posting for more details.
- Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
Language Skills (Essential Function):This position requires proficiency in Chinese to provide effective customer service at this location. A significant portion of customers interactions prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience.
COMPENSATION & BENEFITS PACKAGE
- Hourly plus monthly commissions
- Health Benefits, including Medical, Dental and Vision
- 401K matching
- Pet Insurance
- Paid Time off and Sick Time
- Parental Leave
- Pre-Tax commuter benefits for transit and parking
- Referral bonus
- Employee discount
- Free uniform
Skills Required
- Eligibility to work in the United States for any employer
- High school diploma or equivalent
- At least 3 years of customer service and contemporary or luxury retail experience
- Excellent verbal and written communication skills
- Strong sales skills and customer service orientation
- Self-motivated, committed, and goal-oriented
- Impeccable presentation and ability to work in a demanding environment
- Problem-solving mindset
- Ability to work a flexible schedule, including weekends and holidays
- Chinese language proficiency
- Ability to lift more than 20 pounds and stand, bend, stretch, push, pull, and carry items for extended periods
- Additional language proficiency
Oniverse Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oniverse and has not been reviewed or approved by Oniverse.
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Healthcare Strength — Benefits are described as including supplementary health and accident insurance, counselling services, and preventive options like flu vaccinations. Coverage for disability, death, and certain travel risks is also highlighted.
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Parental & Family Support — Family-oriented offerings include company nurseries and childcare or school-related assistance, with some fees tied to income. The flexible welfare allowance can also be used toward childcare and related expenses.
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Flexible Benefits — A welfare program provides an annual allowance usable across a wide range of eligible needs such as medical checkups, transport, childcare, elder care, pensions, wellness, and leisure. Additional financial and lifestyle perks like meal vouchers and brand or partner discounts further broaden choice.
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The Company
What We Do
Oniverse is an Italian fashion and retail company founded in 1986, formerly known as Calzedonia Group. Vertically integrated from production to worldwide distribution, the company manages a diverse portfolio of brands, including Calzedonia, Intimissimi, and Signorvino. It operates over 5,700 mono-brand stores across various sectors, including fashion, food & wine, and the nautical sector.
