F1/Simulation IT Support Specialist

Description
The Role:
We are seeking a highly motivated and technically skilled IT Operations Support Specialist to join our motorsports organization. This role will focus primarily on supporting Driver-in-the-Loop (DiL) simulators and broader Competition Services IT infrastructure for our new F1 team, ensuring seamless operation of mission-critical systems used in preparation, testing, and race support. The ideal candidate will bring a blend of IT expertise, problem-solving ability, and a passion for motorsports technology.
What You'll Do (Responsibilities):
Simulator Operations Support

• Provide first and second-line support for Driver-in-the-Loop simulator systems, including hardware, software, networking, and peripheral devices.
• Maintain, configure, and troubleshoot simulator PCs and AV systems.
• Ensure maximum system uptime and performance for engineering and driver sessions.

Competition Services Support

• Deliver IT support across race operations, including supporting trackside IT Operations Staff and remote workers & environments.
• Maintain and deploy servers, networking hardware, telemetry systems, and competition-critical software.
• Assist engineering staff with data acquisition, transfer, and security.
• Provide hands-on technical support during race events, testing sessions, and other competition-related activities.

Systems Administration & Maintenance

• Support the setup, configuration, and monitoring of Windows based systems.
• Apply updates, patches, and security fixes to maintain system reliability.
• Work with IT Operations Manager to develop backup, recovery, and contingency plans.

Collaboration & Documentation

• Partner with simulation engineers, performance engineers, and competition staff to understand operational needs and resolve IT issues efficiently.
• Document troubleshooting procedures, best practices, and system configurations.
• Contribute to continuous improvement of IT workflows and standards.

Your Skills & Abilities (Required Qualifications):

• Proven IT operations/support experience in a high-performance, time-critical environment
• Strong knowledge of Windows and operating systems
• Experience with computer networking (LAN/WAN, switches, firewalls, VPNs, wireless)
• Hands-on hardware troubleshooting skills (PCs, servers, AV equipment, peripherals)

Personal Attributes:

• Strong problem-solving, communication, and organizational skills
• Calm under pressure, with the ability to deliver solutions quickly in fast-paced environments
• Detail-oriented, with a proactive approach to maintenance and reliability
• Flexible and adaptable, with a willingness to work non-standard hours, weekends, and travel internationally
• Passion for motorsports and advanced simulation technology

What Will Give You A Competitive Edge (Preferred Qualifications):

• Previous experience in motorsports, simulation, or similar technical environments
• Knowledge of telemetry systems and motorsport-specific IT infrastructure
• Scripting or automation experience (PowerShell, Python, or similar)

#LI-DH2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
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