Extended Operations Analyst

Posted 10 Days Ago
Be an Early Applicant
Hiring Remotely in México
Remote
Entry level
Social Impact
The Role
The Extended Operations Analyst will manage content and automation processes, improve operational efficiency, perform manual tasks, and assist in metadata enhancement and content assessment. Responsibilities include script maintenance, report generation, and library management while collaborating with team members to resolve operational issues.
Summary Generated by Built In

We value inclusivity and diversity at Envato. Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on experience and passion, so if you’re keen to apply and need reasonable adjustments please let us know. We also encourage you to let us know the pronouns you use at any point during the recruitment process. 


About Envato 


Our focus is on helping people to complete their creative projects, with our author community earning every time that happens. Envato proudly impacts the lives of creatives all over the world, from web developers and graphic designers to marketers, videographers, photographers, and more. We’ve built a community where anyone can get their creative projects done, and where creators bring their ideas to life and in the process, earn a living doing what they love. It doesn’t get much better than that!


We are a global and rapidly scaling business. Blending purpose and profit, we're a passionate B Corp, committed to making a positive impact on the communities we engage in. You can read more about our purpose, mission, and values on our website.


We’ve embraced flexibility for a long time - where we can, let’s make work, work for you! We have an amazing office in the Colonia Americana neighborhood in Guadalajara, Jalisco, Mexico.


Purpose


As an analyst in the Extended Content Ops Team, you will be primarily responsible for handling content management and automation activities that require operational intervention to improve the speed and convenience of our product offering such as execution and modification of the managed ingestion scripts to ingest content for our premium authors, assisting preparation of content for ingestion, generating reports on author performance, ongoing library management, and building any small-scale automation that is required to perform these tasks efficiently. 


Key Duties & Responsibilities 


● Build and maintain basic automation scripts with the help and guidance of the code review team in Mexico

● Identify and brainstorm ways to constantly improve efficiency or simplify processes with other stakeholders such as the extended operations team lead, specialists, review team, product and operations managers

● Perform manual operational tasks (such as reorganizing items or filling in metadata) required to support any business priorities.

● Escalate operational and technical issues to the Team Lead to resolve delays, blockers, and/or inefficiencies in the day-to-day operations

● Provide regular updates on your performance where required 

● Coordination and execution of the Managed ingestion activities as required

● Make minor tweaks to automated tools, plugins or processes used with the help of the team lead, when necessary

● Ongoing library management, including, but not limited to the review of the relevance of search results, verifying that an item is still commercially usable and relevant, removal of items that are no longer relevant, etc. 

● Targeted metadata enhancement activities to improve the tagging, and follow-up activities to measure the effectiveness of that tagging

● Screen incoming content partnership requests to assist in the assessment of viability and fit

● Help identify new authors who meet the criteria defined by our Content Specialists

● Assist in generating and exporting reports to assess author performance based on predefined criteria

● Be available after hours for meetings with staff in different time zones, as required.


Required Technical Skills/Experience


● Previous experience in building and maintaining automation scripts

● Previous experience working in an eCommerce environment focused on commercial outcomes, preferably in the inventory/catalog and consumer space

● Previous demonstrable experience in assisting with data analysis i.e. following predefined processes to analyze data sets and draw actionable conclusions with the appropriate level of reporting

● Previous experience working with remote staff

● Strong spreadsheet skills either using Excel, GSheets or equivalent packages

● Experience in running projects end-to-end with minimal guidance

● Experience in more than one programming/scripting languages/automation tools

● Familiarity with programming and automation eg. Python, Node, Puppeteer and UI automation tools such as UI Vision

● Previous experience working with creative media types such as Photos, Video and ● Design based items 

● Previous experience in tagging products for ecommerce sites


#LI-Remote


What we offer


● 30 days - Christmas Bonus

● 12 vacation days (from the first year)

● 100% holidays bonus

● Private Health Insurance (SGMM)

● 5% Grocery Coupons (With legal cap)

● 5% Savings Funds (Fondo de Ahorro)

● Internet/electricity allowance (monthly paid)

• Profit-share, Mexican entity

● Round trip tickets around Mexico to a place you haven’t been twice a year.

● Unlimited ebooks

● Paid for educational courses that relate to your work

● Top line equipment


What next?

Submit your resume and answers to the below questions. Good luck!


#LI-Remote


About Us

- We’re BCorp certified & believe in succeeding sustainably as one global team.

- We’re committed to ensuring all our team feel welcome, included, and respected

- We support the flexibility to work from anywhere, great benefits above the law, generous parental leave, wellness programs, social connection and learning opportunities to help you grow.


By submitting your application you are agreeing to our Privacy Policy. If you would like to understand how we handle personal information before submitting your application, please read through our Privacy Policy.


Envato is proud to be a 2024 Circle Back Initiative Employer and we commit to respond to every applicant.

The Company
Melbourne, Victoria
923 Employees
On-site Workplace
Year Founded: 2006

What We Do

Hi there! We're so happy you found us. Founded in a Sydney garage in 2006, Envato was born from a desire to make a positive impact. Now, 15 years later, we remain independently owned and committed to creating opportunities for our creatives to thrive. As a proud B Corp, we focus on a long-term vision, balancing purpose and profit for sustainable growth. We’re one of the world’s leading online creative communities for creative assets and tools. We provide genuine opportunities for creators worldwide to create, earn and grow. In the process, we're striving to make creative success accessible and achievable for all, both independently and as part of a global community. There are many ways to work, and flexibility is key. A remote-first culture is in our DNA, and wherever our people are in the world, we pledge to provide a unique and caring work environment. We have offices in Melbourne, Guadalajara, and Los Angeles, with over 600 people worldwide. From engineers and product owners to designers and marketers, our global and diverse teams are packed with talented and creative individuals who are fiercely passionate about working in a values-driven business. Envato is about more than just the bottom line. It’s work made with heart.

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