Expert Specialist – Global HR Solutions

Overview 

At Eli Lilly Cork, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 41,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life 
better for patients around the world. 
 

Eli Lilly Cork is made up of a talented diverse team of over 1,600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.
Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.
Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!
This position is a 12 month fixed term contract.

The Global HR Solutions team is an organization built to deliver end to end dedicated services and partnerships with HRS countries, COE’s and employees across the globe.  As part of this team, you will create moments that matter. 

As the Expert Specialist, you will work with the HR organization, employees, and managers across a wide variety of HR processes and transactions. Your key responsibilities will include: 

• Taking, logging, assessing, and resolving first line calls, chats, and emails

• Process HR transactions, logging and closing cases, and ensuring accuracy of data.

• Explaining and applying HR policy and procedures to advise managers, employees, and HR through their query. 

• Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically. 

• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.

• Manage questions, escalate those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence.

• Maintain electronic employee personnel files.

• Provide ongoing feedback and share learning to content governance team to maintain strong self-serve content to other team members and Training Analyst on either new specialist topic or require learning. 

• Provide feedback and information to support a high-quality experience in the HR Capability Centre .

• Create, update, store relevant employment information.  

• Conduct data quality reviews, monitor and correct processing errors.  

• Assist in testing upgrades and new system functionality.   

Basic Qualifications 

• 2+ years’ experience desirable supporting in fast paced customer service, administration, or operations environment 

• Bachelor’s Degree (preferably in HR) or equivalent work experience 
   

Additional Skills/Preferences 

• Specialized knowledge in HR  

• Prior experience working in shared services. 

• Prior Workday experience 

• Strong Data Management skills 

• Strong oral and written communication skills 

• Ability to navigate computerized data entry system or other relevant applications. 

• Strong resilience to ambiguous environments 

• Strong data management and attention to detail 

• Strong oral and written communication skills 

• Strong stakeholder management