Experimentation and Testing Senior Associate

Job Description
The Experimentation & Testing team is the "go-to" team to elevate our overall Card in-market testing agenda across the arm of Planning & Activation within Card Marketing Activation & Transformation (CMAT). It is a small, nimble, and influential team of problem solvers focused enabling the right profitable marketing. Experimentation & Testing supports our collective test & learn agenda across our Acquisitions and Existing Customer campaigns, coordinates the impacted parties, elevates our learnings, and shares best practices. Focus remains on Premium, Pricing, Creative, and Functionality in-market testing. The team is comprised of critical resources that are unafraid to ensure all of our in market experimentation across Acquisitions & Existing Customer Marketing offer meet the three V's (Valid, Valuable, and Viable).
The Experimentation & Testing team Sr. Assoc. will lead testing design efforts across Card, communicate the outcomes of experimentation to share best practices (as appropriate), and expand result reads to include additional metrics (i.e. Tier shift). They will be the connective tissues between our Business Units (Card Product owners) / Marketing Growth & Innovation (MG&I) as well as our execution teams. Extend our learnings to other Chase lines of business as well as learning from their testing agenda. Please note: This is NOT a UAT role. This is a role focused on in-market, customer-facing experiments.
Responsibilities:

• Be the dedicated team to define the overall testing roadmap across Acquisitions & Existing Card Marketing
• Continue partnering with Chase Data Science Team, Data & Analytics, Channel, Card Marketing & Experience, Brand and Cobrand teams
• Extend our testing library and the utilization across products to help drive learnings. Drive efficiency with our product teams as they can use previous learnings to know what to implement or avoid.
• Ensure through our test vetting process that all tests meet our requirements (valid, viable, and valuable)
• Drive our results to obtain the goals we have set out in our OKRs (incremental accounts and NPV)
• Ensure tests are read on time 90% of the time based on agreement with Data & Analytics
• Elevate collaboration and institutional knowledge
• Communicate to our Business Units Partners, our quarterly scorecard, specific/general learnings, and collective roadmap
• Enhance our learning agenda based on internal/external best practices
• Incorporate new testing ability based on software application capabilities across our platforms to enhance our testing ability with more variants and quicker reads

Required Qualifications, Capabilities, and Skills:

• Be the voice - own communications (e.g. test vetting outcome, metrics tracking) on executed testing needs across all levels of the organization (senior leaders within MG&I and across our Business Units)
• Be a strategic leader - tell us where the organization needs to go; develop strategies to evolve our organization.
• Partner with business requestors to ensure their testing is well thought out and can be read in a timely fashion. Have the strength to stand by decision for invalid tests and ensure background is documented
• Be the go-to resource/team to assist with any requested testing across Card to help ensure we are executing on the right profitable marketing
• Lead the improvement of our testing repository and driving the automation and metrics around our Test & Learn agenda
• End to end testing delivery experience - including understanding of best practices, tools, and processes
• Demonstrated initiative and creativity to ensure successful and timely execution - strategic thinker with proven abilities
• Bachelor's degree required
• Excellent communication and presentation skills along with strong interpersonal skills at both verbal and writing communication
• Strong attention to detail with the ability to manage multiple initiatives concurrently
• Understanding of campaign marketing KPI's and performance drivers

Preferred Qualifications, Capabilities, and Skills:

• Minimum of 2 years of related experience (leading in-market testing and experimentation, project management, strategic planning, data & analytics)
• Prior experience working credit card marketing strongly preferred
• Ability to 'connect the dots' across a number of ongoing initiatives and proactively anticipate upcoming deliverables
• Possess a customer-obsessed mindset with ability to creatively turn insights into action and delivery of impactful customer marketing
• Think broadly and analytically to support new approaches to business improvements through the lens of testing & experimentation

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.