As an Experienced Technical Support Engineer here at Honeywell, you will play a key role in providing technical support and guidance for our PMC Organization. You will be ensuring the timely resolution of customer issues and the delivery of exceptional customer service. Your expertise in PMC applications and your strong problem-solving skills will be instrumental in driving customer satisfaction and business growth.
This position will require a hybrid work schedule, with a combination of on-site and remote work.
In this role, you will have a direct impact on the success of our PMC applications by providing technical support, troubleshooting complex issues, and collaborating with cross-functional teams to deliver effective solutions. You will also contribute to the development and implementation of application support strategies and processes to enhance customer experience and drive continuous improvement.
ResponsibilitiesKEY RESPONSIBILITIES
- Technical Customer Support
- Resolve customer issues promptly and ensure exceptional service.
- Documentation of all inquiries, including the solutions
- Liaison with Technology, ISC, Quality and Customers
- Manage Customer Escalations and Case Loads
- Do Complete & Process Customer’s Warranty claims
- Verification and Validation of Hardware & Software products
- Liaise with Quality on Issues reported & Root cause analysis.
- Review Product literature with Technology
- Deliver technical training to internal and external customers.
- Participate in New Product development.
YOU MUST HAVE
• Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, or mathematics.
• Minimum of 3 years of experience in application technical support or a similar role
• Strong knowledge of Elster Gas Analyzer and related technologies
• Excellent problem-solving and analytical skills
• Strong communication skills with customer empathy
• Ability to travel up to 30% within the US & Canada to engage with clients and address technical issues on-site.
• Valid passport
WE VALUE
- Engineering & Support Experience is valued
- Diverse and global teaming and collaboration
- Being a creative person
- You artfully convey even subtle or complex messages clearly, as appropriate for the topic and audience.
- You find the correct balance between demand and capacity when establishing priorities for the organization.
- People who consistently take the initiative to get things done
- People who are Self-motivated and able to work with little supervision
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Postnig Date: 6/25/2026
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency and productivity of their people, plants and assets.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more
Skills Required
- Bachelor's degree in a technical discipline (science, technology, engineering, or mathematics).
- Minimum of 3 years of experience in application technical support or a similar role.
- Strong knowledge of Elster Gas Analyzer and related technologies.
- Excellent problem-solving and analytical skills.
- Strong communication skills with customer empathy.
- Ability to travel up to 30% within the US and Canada.
- Valid passport.
- Must be a U.S. Person (U.S. citizen, permanent resident, protected status, or ability to obtain export authorization).
- Engineering and support experience.
- Self-motivated, able to work with little supervision, and takes initiative.
- Experience delivering technical training and working in diverse/global teams.
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
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Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
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Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
