Experienced ServiceNow Operations Specialist

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Overview
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing's team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company's core values of safety, quality and integrity.
Technology for today and tomorrow
The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.
People-driven culture
At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.
With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.
Position Overview:
Boeing India Engineering & Technology Center (BIETC) is based in Bangalore, India and is engaged in the development of advanced aerospace and aviation technologies and software products. The Experienced ServiceNow Operations Specialist is responsible for the operational stability, governance, and continuous improvement of the ServiceNow platform supporting Boeing's enterprise service management environment. This role manages day-to-day platform support, incident resolution, release coordination, performance monitoring, and operational reporting to ensure ServiceNow enables efficient, secure, and reliable business and IT service delivery across the enterprise.
This role will be based out of Bangalore, India.
Position Responsibilities:

• Manage operational support and administration of the ServiceNow platform in a large, global enterprise environment.
• Ensure ServiceNow availability, performance, and reliability for business-critical workflows and service management processes.
• Manage and prioritize platform incidents, service requests, problems, and escalations through resolution.
• Monitor platform health, integrations, scheduled jobs, queues, and system logs to identify and resolve issues proactively.
• Coordinate platform upgrades, patches, hotfixes, and release activities in alignment with Boeing change management and governance standards.
• Partner with infrastructure, cybersecurity, application support, and business teams to support integrated enterprise services.
• Oversee incident, problem, and change workflows to ensure adherence to ITIL-based processes and internal controls.
• Maintain documentation, runbooks, support procedures, and knowledge articles for operational use.
• Track and report key metrics such as SLA compliance, incident trends, system availability, and operational performance.
• Support audit, compliance, and security requirements related to platform operations, access controls, and data governance.
• Identify and implement opportunities for automation, process optimization, and service improvement.

Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):

• A Bachelor's degree is required as a BASIC QUALIFICATION
• 5+ years of experience in enterprise IT operations, application support, or service management.
• 2+ years of direct ServiceNow operational support or platform administration experience.
• Strong understanding of ServiceNow core modules such as Incident, Problem, Change, CMDB, Service Catalog, and Reporting.
• Experience supporting enterprise-grade workflows, integrations, and operational controls.
• Knowledge of ITIL processes and IT service management best practices.
• Demonstrated ability to manage incidents, escalations, and cross-functional troubleshooting efforts.
• Strong communication skills with the ability to work effectively with technical teams, leadership, and business stakeholders.

Preferred Qualifications:

• ServiceNow Certified System Administrator and other ServiceNow certifications.
• Experience supporting ServiceNow in a complex, regulated, or highly distributed enterprise environment.
• Familiarity with integrations using REST, SOAP, APIs, and MID Server technology.
• Experience with scripting, workflow automation, and platform optimization.
• Understanding of Agile, DevOps, and CI/CD practices in enterprise environments.
• Experience supporting audit-ready environments and security-sensitive systems.

Core Competencies

• Operational leadership
• Platform reliability and service ownership
• Root cause analysis and problem solving
• Governance and control adherence
• Cross-functional collaboration
• Process improvement and automation
• Clear communication and stakeholder management
• Attention to detail and accountability

Typical Education & Experience:

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 8+ years' related work experience or Master's Degree with 7+ years of experience with an equivalent combination of education and experience

Relocation:
This position does offer relocation within INDIA.
Applications for this position will be accepted until Apr. 30, 2026
Export Control Requirements:
This is not an Export Control position.
Education
Bachelor's Degree or Equivalent Required
Relocation
This position offers relocation based on candidate eligibility.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (India)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.