Experienced Intermodal Operations Specialist
Location: Cranberry Township, PA (Remote work and Relocation assistance available)
Job Type: Full-Time
About Us:
Knichel Logistics is a leading provider of intermodal transportation solutions, committed to delivering efficiency, reliability, and exceptional customer service. We specialize in rail-based freight movement by partnering with Class 1 railroads and other key stakeholders to provide seamless intermodal logistics solutions.
Job Summary:
We are seeking individuals with experience in Intermodal Operations to join our team. The ideal candidate will have in-depth knowledge of Class 1 railroads, intermodal rail operations, drayage management, and customer service. This role requires expertise in coordinating intermodal movements and ensuring smooth operations across multiple rail networks and delivering best in class customer service - while joining a team that lives by our core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing.
Key Responsibilities:
- Order acceptance, order entry, planning, and scheduling of intermodal rail shipments
- Coordinating with Knichel Logistics rail and drayage partners to ensure the appropriate capacity and service to meet our customer’s needs.
- Consistent monitoring of intermodal shipments to ensure on-time pick-up and delivery – while proactively identifying and resolving any shipment/account problems.
- Resolve escalated customer issues promptly and effectively, ensuring seamless communication between stakeholders.
- Collaborate with sales, operations, and procurement teams to enhance service offerings and align with customer expectations.
What We are Looking For:
- Experience:
- 3 years of experience in logistics, specifically intermodal customer service and operations.
- 3 years of experience in logistics, specifically intermodal customer service and operations.
- Skills:
- Proven ability to manage and prioritize tasks effectively across various customers and shipments.
- Strong communication skills while having a sense of urgency and empathy
- Comfortable engaging and building relationships with multiple stakeholders to include shippers, carriers, rails and internal team members
- Detail-oriented and skilled at problem-solving with a proactive approach.
- Proven ability to manage and prioritize tasks effectively across various customers and shipments.
What We Offer
- Play a key role in delivering best in class service to our customers.
- A collaborative work environment with-in our brand-new headquarters in Cranberry Township, PA.
- Remote work and relocation assistance for the right candidate.
- Competitive compensation and benefits package.
Are You Ready?
If you love intermodal and passionate about providing best in case customer service and solutions to our Intermodal customers, we’d love to hear from you!
Skills Required
- 3 years of experience in logistics, specifically intermodal customer service and operations.
- Ability to manage and prioritize tasks effectively across multiple customers and shipments.
- Strong written and verbal communication skills with urgency and empathy.
- Experience building relationships with shippers, carriers, Class 1 railroads, and internal teams.
- Detail-oriented with proactive problem-solving skills.
What We Do
Knichel Logistics is a woman-owned, non-asset based provider of transportation and logistics services, including intermodal, trucking, specialty equipment, and various ancillary services. Since our inception, we have earned a reputation in the transportation industry as a reliable and valuable logistics provider with a dynamic, experienced staff. We strive to build and maintain lasting relationships with our carriers, so that with their help we can provide our customers with the smoothest transportation experience possible. We are actively seeking both Sales & Operating Agents to take advantage of our intermodal, LTL & truckload services. You don’t have to be exclusive - work with what mode fits your needs and let us prove ourselves to you. Check out our website for additional info at www.knichellogistics.com/agent-opportunities/. For a more informative conversation, contact us at 724-939-1036 or email [email protected].
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