Experienced Help Desk Administrator

 A COVER LETTER IS REQUIRED. PLEASE SEE BELOW FOR SPECIFIC COVER LETTER AND APPLICATION INSTRUCTIONS.**

DuBois, Bryant & Campbell, LLP has an opening for an enthusiastic and outgoing Helpdesk Administrator to join our IT team. The ideal candidate will provide hands-on technical support, maintain hardware and software systems, and ensure a smooth user experience.

We offer 7.5 hour work days, flexible schedule, hybrid schedule (when qualified and after 6 months of initial work in the office), gym membership, 12 holidays per year, generous PTO policy, 401(k) matching, profit sharing, jury leave, bereavement leave, parental leave and paid health, life, short- and long-term disability (employees pay for dental and vision), discretionary bonus, as well as paid parking or commuter benefits.

Key Responsibilities:

• Provide first-line technical support to users, troubleshooting hardware and software issues effectively.
• Install and configure hardware such as Dell/HP laptops and peripherals, ensuring all devices are equipped with the necessary drivers.
• Manage and maintain Microsoft 365 environments, including user account creation and management in the Admin Center.
• Administer and troubleshoot Active Directory (AD) for user and resource management.
• Set up and configure TEAMS VoIP phone systems, ensuring seamless communication for the team.
• Work closely with end-users to address technical issues, provide training, and ensure a high level of customer satisfaction.
• Document processes, configurations, and troubleshooting steps for reference and knowledge sharing.

Qualifications:

• Proven experience in a helpdesk or IT support role, preferably in a Microsoft environment.
• Strong knowledge of Microsoft 365, Active Directory.
• Basic understanding of VoIP Teams phone systems and their setup.
• Excellent communications and interpersonal skills with a customer focused attitude.
• Certifications such as CompTIA A+, Microsoft Fundamentals (e.g., MS-900, AZ-900), or similar.
• Experience with networking concepts and basic troubleshooting.
• Exposure to scripting or automation tools (e.g., PowerShell) is a plus.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Compensation Package:

• Holiday pay
• Overtime pay
• Profit sharing
• Yearly bonus

Schedule:

• Monday to Friday
• Weekends as needed