Experienced Customer Support Specialist

Experienced Customer Support Specialist

Company:

Boeing Distribution, Inc.

Boeing Global Services (BGS) is looking for an Experienced Customer Support Specialist to join the Engine Services Group here at Boeing Distribution Services (formerly Aviall.) This Customer Support Specialist will work closely with our larger Engine MROs to provide Engine Product Support and communicate key deliveries on Engine material for specific Engine applications from OEMs such as Rolls Royce (M250/300, T56), Pratt & Whitney (JT15D), and GE (CF34, CF6, CFM56) based out of Dallas, TX.

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite at above-mentioned location.

Position Responsibilities:

• Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution
• Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders
• Manage and execute supplier management strategies to ensure on-time delivery
• Manage the approval of RFQs and proposals for individual
• Leverage Sales Force Service Cloud for day-to-day case management / customer communication tool.
• Assists in the analysis of supplier and customer data regarding products and services to include repair capabilities, capacity, and performance
• Monitoring dashboards and/or reports out of Spotfire (and other reporting tools) and review/create reporting and/or analytics using Microsoft Excel and/or Smart Sheet tool
• Will work closely with leadership, program managers, supply chain, product line team and other key stake holders to support OTD, Past Due, and Back Log objectives
• Be able to communicate and present clear & effectively. Complete tasks with little to no supervision.
• Ability to handle high pressure situations
• Experience working in a fast-paced environment

Basic Qualifications (Required Skills/Experience):

• 4 or more years of related Customer support or customer service experience
• Experience with all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.
• Experience communicating and collaborating directly with internal or external customers, peers, other employees, and all levels of leadership

Preferred Qualifications (Desired Skills/Experience):

• 6 or more years of related work experience (preferred)
• Experience with SAP or similar ERP systems highly preferred
• Experience with Sales Force Service Cloud tool or other Omni Channel customer communication tools
• Supply Chain, Operations, and/or Distribution for Aerospace across multiple segments
• Bachelor’s degree or higher
• Experience performing data analysis and troubleshooting
• Experience with ERP reporting systems (i.e. Spotfire)
• Experience working with managing Subcontracts and/or Engine MRO maintenance and/or customers

Typical Education/Experience: 

Typically, 6 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only.  Salaries are based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $72,000 - $102,000

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning