Description
Join Our Team as a BDC Representative!
Porsche Nashua, part of the Lyon-Waugh Auto Group, is searching for positive, driven individual to join our diverse team as Full-Time BDC Representative. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!
Schedule: Monday–Saturday, with one scheduled weekday off
Compensation: Base hourly rate & monthly bonus structure
- What You’ll Be Doing:
- Welcome clients in person at the desk or on the phone
- Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments.
- Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey.
- Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
- Assist clients with common questions and direct them to appropriate personnel
- Contact clients with open recalls, campaigns, special order parts
- Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle, or explore a new Porsche.
- Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers.
- Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership's client base.
- Keeping daily reports organized and up to date
- Following up with clients and internal team members
- Other duties assigned by management team
What we can offer you:
- Comprehensive benefits package
- 401(k) options with company match
- PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
- longevity bonuses and paid trips
- Employee discounts on service, parts, and vehicle purchases
- Opportunities for tickets to concerts and sporting events
- Employee referral bonus
- Smoke free campuses
Requirements
- Previous experience in automotive BDC preferred, but will train the right candidate
- Clear, professional communication skills—both verbal and written
- Proficient with Microsoft Word, Outlook, and Excel
- Strong attention to detail
- Highly organized and dependable
- Familiarity with a multi-line phone system
- Confident phone presence with a friendly, helpful tone
Skills Required
- Previous automotive BDC experience
- Clear, professional verbal and written communication skills
- Proficiency with Microsoft Word, Outlook, and Excel
- Strong attention to detail
- Highly organized and dependable
- Familiarity with a multi-line phone system
- Confident phone presence with a friendly, helpful tone
What We Do
Lyon-Waugh Auto Group is an award-winning luxury automotive dealership group serving the New England area for over 30 years. Headquartered in Peabody, Massachusetts, they provide a premium selection of new and pre-owned vehicles from brands including BMW, MINI, Acura, Mercedes-Benz, Porsche, and Audi. The group is dedicated to delivering an unmatched level of care and transparency to both its clients and employees.
