Experience Product Manager

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

This position may be site based or remote

Exact Science’s Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Product Manager is responsible for defining the roadmap and driving deliver of one or more of the journeys with a given Experience. In defining the journeys, the Product Manager must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical.  This position ensures that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

The Product Manager lives and breathes UX, product, services, and technology and can fluctuate between those spaces. This position loves to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. 

This position could be in office or remote.

Essential Duties

Include, but are not limited to, the following:

• Be the “voice of the Journey” for all outside stakeholders to ensure that their digital needs are heard and that the squads are getting the support needed.
• Collaborates with squad, Experience Business Lead, and Value Management team to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.
• Collaborate with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define Experiences that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience.
• Perform Journey-level experience and technical discovery with support from business partners, experience design, research, and technical teams (may include co-creation workshops and/or prototyping).
• Works with Experience Business Lead to adjust digital scope and roadmap – empowered to make final prioritization decisions within a given Journey.
• Define Epics, User Stories, acceptance criteria – and ensure they are understood by squad.
• Groom and prioritize backlog to ensure work is in line with Experience strategy and OKRs.
• Understand and help coordinate inter-squad and external dependencies, as applicable.
• Define and track digital KPIs based on Experience OKRs.
• Prioritize for the squad a backlog of work that includes and is balanced across new development, non-functional requirements and other technical work by leveraging data, research, industry trends, and OKRs/KPIs.
• Review work completed by the squad, provide feedback, and accept work, as applicable.
• Leads feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary.
• Actively participate in all squad ceremonies.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to work on a computer and phone simultaneously.
• Ability and means to travel 10-25% between Exact Sciences locations (e.g., Madison, Redwood City).

Minimum Qualifications

• Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General Education Diploma and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• 4+ years of experience working in a consulting, project based, or commercial/customer experience role.
• Demonstrated ability applying techniques and methods of modern product management, product discovery, and product delivery.
• Demonstrated ability to support the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience.
• Demonstrated ability to learn multiple functional areas of a business.
• Understanding principles of Agile/Scrum/Kanban.
• Proficient in Microsoft Office.
• Ability to translate complex user, business, operational, and technical requirements into clear epics, features, and stories.
• Ability to leverage relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Strong problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends.
• Excellent verbal and written communication skills.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Proven ability to engage with engineers, designers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Experience with brainstorming solutions to hard problems with many constraints, using sound judgement to assess problems, opportunities, and risks, to lay out a well-structured business case.
• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Strong business analysis skills; including, but not limited to, process and user flow definition and business KPIs.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

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