Shape the future of employee experience by contributing to the design of agentic AI and adaptive digital experiences, empowering over 320,000+ employees to enhance their productivity and growth.
As an Experience Design Associate within the Employee Experience Design team, you will support the creation of AI-driven, adaptive user experiences that respond to user intent and evolving needs across self-service journeys. Drawing on strong expertise in experience design principles, interaction design, and research practices, you will partner closely with product, engineering, and research to deliver clear, scalable, and user-centered solutions, often working in parallel with engineering from concept through build.
Your work will focus on small to large-sized features and end-to-end journeys, with a hand in shaping a growing agentic design system and defining how systems respond across varied user inputs and scenarios. At the Senior Associate level, you are expected to work independently, lead design decisions from ambiguous problems through delivery, elevate the team's craft, and help evolve adaptive, conversational, and UI-driven interaction patterns that create consistent and intuitive employee experiences.
Job responsibilities
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Lead the design and delivery of user experiences for small to large-sized features, features and end-to-end journeys, balancing user needs, business goals, and design standards.
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Own response mapping for your feature areas, defining system behavior across user inputs, edge cases, failure states, and handoffs between conversational and UI-based interactions.
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Design user flows, wireframes, prototypes, and high-fidelity interfaces that support intuitive and scalable self-service experiences.
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Set and uphold a high bar for interaction and visual craft, including motion and transitions, and ensure it carries through to what ships.
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Operate with an iterative design mindset, incorporating feedback, research insights, and usability testing to continuously improve experiences.
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Partner with engineering throughout the build, working from shared specs and co-creating in code or prototyping tools to close the gap between design intent and implementation.
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Contribute to the development and evolution of an agentic design system, including reusable components, patterns, and interaction models.
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Incorporate accessibility and inclusive design best practices into all work to support a diverse range of users.
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Utilize data, research, and user feedback to inform decisions and refine design outcomes.
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Present and defend design decisions and rationale to team members, partners, and senior stakeholders.
Required qualifications, capabilities, and skills
- 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
- Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
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Proven use of generative AI assistants and LLM-powered tools within the design process.
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Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Preferred qualifications, capabilities, and skills
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Expert using Figma, Figma plug-ins, and FigJam.
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Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders
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Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.
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Broad Design skillset with an adaptable, product-oriented mindset and a love for learning
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Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android) and using APIs.
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Experience in conversation design and/or chatbots
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years of experience in user experience design or an equivalent role focused on digital products and services
- Ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite
- Experience designing and optimizing user experiences across web, mobile, and other digital channels
- Experience interpreting complex data and transforming it into actionable insights
- Experience using generative AI assistants and LLM-powered tools within the design process
- Understanding of inclusive design, accessibility guidelines, and assistive technologies, with experience creating accessible digital experiences
- Expertise using Figma, Figma plug-ins, and FigJam
- Excellent communication and presentation skills, including design rationale and storytelling
- Expertise in AI technologies and trends, including Claude, ChatGPT, and other LLMs
- Broad design skill set with an adaptable, product-oriented mindset
- Understanding of technology or coding experience with HTML, CSS, React, mobile development, and APIs
- Experience in conversation design or chatbots
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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