Expeditor

The Pioneer Woman Mercantile is a destination bakery, deli, hotel, pizza restaurant, ice cream and candy shop, and general stores in Pawhuska, Oklahoma. It is a place of gracious hospitality, generosity, and joy, where every customer makes themselves at home and where team members thrive in a fun and positive environment.

We are looking for folks that:

• Will fully embody The Mercantile culture, delivering an outstanding customer experience. An environment that is filled with kindness, joy, gratitude and delight! Mercantile staff is always friendly, warm, welcoming and open with all visitors and staff.

• Are able to thrive in a fast-paced, high-energy, busy work environment.

• Have flexibility with working hours, weekends and holidays. Work hours will be based on business needs and store hours.

• Are willing to go above and beyond to get the job done.

We are seeking a Kitchen Expeditor to join our team! We are looking for someone who can thrive in a fast-paced environment and dedicate time to expanding the restaurant’s brand and reputation.

This position involves quality control of the food we prepare, actively assessing how items are coordinating from each station in our kitchen and sending food out to the correct tables with the correct sides and modifications as quickly as possible. It is not a food preparing position or a serving position but something in between. We focus on maintaining the communication between the Front of House staff and Back of House staff so that everything works as efficiently as possible. 

Summary of Key Responsibilities

• Monitoring ticket times and communicating with the cooks and FOH regarding long times, if stations are getting overwhelmed, or if food items are rang in incorrectly

• Checking food items to make sure they are presented correctly and are appropriately temperature controlled (hot foods are hot, cold foods are cold)

• Garnishing plates as needed

• Communicating with stations about side items that are needed (french fries, chips, upgrades)

• Stocking plates for the kitchen stations

• Preparing garnishes as needed

• Maintaining cleanliness of the U

• Making waffles during breakfast and getting soups during lunch

• Sending food out to the correct tables with the correct items

• Maintaining a positive attitude and helping set the tone with the other staff

• Communicating clearly, respectfully, and effectively with coworkers

• Performing other duties as needed for the business

Required Skills and Abilities

• Ability to work in a fast paced, high stress environment

• Ability to multitask

• Lifting up to 50lbs, being on your feet for extended periods

Qualifications

• Must have reliable transportation

• Must have warm and friendly attitude and hospitality