The Role
Provides first-level IT support across the organization, troubleshooting hardware, software, network, peripheral, account, email, and connectivity issues. Installs and maintains operating systems and business applications, supports backups and cybersecurity protocols, manages IT assets and documentation, coordinates with vendors, assists with video conferencing, and escalates unresolved issues to senior IT staff.
Summary Generated by Built In
Job Title: IT Executive – IT Support
Location: Indore
Department: Information Technology
Reports To: IT Manager / Head – IT
Key Responsibilities:
- Provide first-level technical support to users across departments, including software, hardware, and network-related issues.
- Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other IT peripherals.
- Manage user accounts, access control, and email configurations in line with company IT policies.
- Install, configure, and maintain operating systems, antivirus software, and business applications.
- Ensure smooth functioning of LAN, internet connectivity, and internal communication systems.
- Coordinate with external vendors for IT infrastructure maintenance, repairs, or upgrades.
- Maintain asset inventory and ensure proper documentation of IT equipment.
- Support data backup processes and assist in maintaining IT security protocols.
- Monitor and escalate unresolved issues to senior IT personnel as required.
- Assist in setting up video conferencing and presentations for meetings.
- Ensure adherence to IT SOPs, data privacy, and cybersecurity standards.
Education: Diploma / Graduate in Computer Science / IT / BCA / MCA or equivalent.
Experience: 1–3 years of experience in IT support/helpdesk or similar role.
Technical Skills:
Windows OS, MS Office 365, Networking Basics (LAN/Wi-Fi/IP), Printer & Scanner setup
Familiarity with Active Directory, DNS/DHCP, antivirus tools, and backup solutions
Knowledge of hardware troubleshooting and basic server support is a plus.
Skills Required
- Diploma or graduate degree in Computer Science, Information Technology, BCA, MCA, or equivalent
- 1-3 years of experience in IT support, helpdesk, or a similar role
- Knowledge of Windows OS
- Knowledge of Microsoft Office 365
- Basic networking knowledge, including LAN, Wi-Fi, and IP
- Printer and scanner setup experience
- Familiarity with Active Directory, DNS, and DHCP
- Familiarity with antivirus tools and backup solutions
- Hardware troubleshooting experience
- Basic server support knowledge
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The Company
What We Do
SAVA Healthcare Limited is an Indian pharmaceutical manufacturer headquartered in Pune, with a registered office in Surendranagar, Gujarat. The company develops and manufactures nasal sprays, drops, dry-powder inhalers, oral solids, and topical preparations. Its business includes international operations, contract manufacturing, companion- and farm-animal healthcare, and herbal products, supported by research, development, and innovation capabilities for domestic and global healthcare markets.
