The primary responsibility of this role is to deliver Pre-Process (Language & Soft Skills) and/or Refresher Trainings to all EXL employees.
The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.
The primary interactions would include coaching and mentoring of the associates attending the training apart from periodic reporting of all the above to the Operations owner /Training Manager.
ResponsibilitiesRole/Responsibility
- Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.
- Deliver training to associates, management or the clients.
- Monitor and evaluate training programs for quality and effectiveness; make recommendations for improvement.
- Ensure that the assigned targets are met in accordance with SLA and Internal standards
- Ensure that the training quality is in compliance with predefined parameters (as defined)
- Ensure adherence to established attendance schedules
- Accountable for Batch attrition/ Absenteeism at all times
- Responsible for accurate maintenance of batch MIS
- Responsible for conducting voice & written assessments at the HCC
Education Requirements: Graduation (in any stream) or diploma with a minimum of 15 years of education.
Skills Required
- Graduation or diploma with minimum 15 years of education
- Effective presentation and facilitation skills, including accelerated learning techniques
- Experience delivering training in classroom and virtual environments
- Coaching and mentoring associates
- Ability to monitor and evaluate training programs and recommend improvements
- Experience maintaining batch MIS and accurate training records
- Ability to conduct voice and written assessments
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
