Key Responsibilities
- Deliver high-touch, white glove technical support for executive users, ensuring a seamless and secure desktop computing experience.
- Provide intermediate-level support for end-user issues including implementation, configuration, maintenance, troubleshooting, security, and usage monitoring.
- Resolve moderately complex technical issues to minimize downtime and maximize executive productivity.
- Serve as a trusted advisor to executive clients, offering proactive consultation on potential technical issues and solutions.
- Create and maintain knowledge base articles, procedures, and training materials for internal use.
- Maintain accurate records of support activity in the tracking system, adhering to organizational policies and standards.
- Act as a point of escalation for junior support staff, providing guidance and resolving elevated issues.
- Ensure compliance with IT and Information Security policies and procedures.
Qualifications
Minimum of 3-5+ years of work experience, including at least 1 year in a technical support role.
Willingness and ability to travel as needed; approx. 20%
Prior experience supporting executive-level users in a white glove environment is strongly preferred.
Exceptional interpersonal and communication skills, with a strong focus on relationship management and discretion.
Bachelor’s degree or equivalent combination of education and experience.
Strong problem-solving skills and the ability to work independently in a fast-paced, high-visibility environment.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.
Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.
Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.
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