Executive, Revenue Operations Helpdesk - EMEA

Practice Group / Department:

Job Description

Norton Rose Fulbright is a global law firm with a deep commitment to our clients, their businesses and industries and our people. We are a trusted advisor to global and local organizations the world over, offering a broad range of legal services across key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets.

With 7,000 people across 50 offices in the United States, the United Kingdom, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East, we work as one team to solve issues wherever they arise, no matter how complex they are.

For more information, see nortonrosefulbright.com.

The Team

The Executive, Revenue Operations Helpdesk – EMEA sits within the revenue team located within the Finance Department, ensuring the effective delivery of Client/Matter setups and Matter Maintenance to the legal teams. This team also deals with financial reporting and rates amongst supporting the business with ad-hoc queries.

The ideal candidate will be a self-starter with a positive, can-do attitude, a creative approach to work and excellent attention to detail.

Key Responsibilities

• Opening of Client Matter Inception forms via Intapp, ensuring all Matter data is correct as per the engagement letter
• Dealing with Matter Maintenance of existing files to make sure all invoices are produced accurately and with the correct client and payers’ details
• Creating/amending time narratives and basic WIP reports. Time transfers and deletions, narrative amendments. Dealing with time entry requests. File closures.
• Maintenance of Vendor master data records. Prepare and create vendor records. Maintain data quality and follow controls.
• Undertake further duties as directed by Working Capital Team Leaders and Managers
• Dealing with and responding to Revenue Helpdesk inbox queries for EMEA
• Reporting daily/weekly/monthly to include financial reports and updates to the business

Key Skills and Experience

• A team player with strong communication skills and the confidence to liaise at all levels.
• Adaptable and able to complete tasks without close supervision.
• Self-motivated and dedicated to task completion.

• Experience in vendor administration, Accounts Payable or finance administration are desirable.
• SAP or Aderant system experience and PowerBI knowledge will be an advantage 
• Good working knowledge of Word, Excel and Outlook and general familiarity with IT systems.
• Must be articulate and professional in delivery, with a well-developed sense of discretion.
• Driven by personal development.
• Must be flexible over hours and prepared to work occasional overtime when required, in particular at month ends.

#LI-JC1 #LI-Hybrid

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.