In the spirit of demonstrating genuine hospitality and following the firm’s purpose – “Make Dreams Possible for everyone, everywhere, every day” – everything we do in Lobby Reception revolves around supporting our firm’s clients, visitors, and employees. We are the first step in our clients’ visit and our employees’ day at work, ensuring everyone starts their journey on a positive note and ends it feeling fulfilled. With a heavy focus on leaving a lasting impression, providing exceptional service, and collaborating with partner teams to create the best experience possible, we ensure that all client needs are met with the utmost attention to detail.
As a Lobby Receptionist on the Amenity Services team, you will report directly to your Lobby Reception Manager and work alongside a team of fellow Lobby Receptionists and Lobby Reception Specialists.
Job responsibilities
- Warmly welcome, register, check-in, and assist clients and visitors as they arrive for meetings and events within JPMorganChase’s office space.
- Promptly assist employees by providing temporary access or badges, answering questions, and offering information as needed.
- Diligently follow all building and security procedures to ensure a healthy, safe, and secure environment for all.
- Proactively identify and escalate issues to appropriate teams, adhering to the “if you see something, say something” principle.
- Consistently meet and exceed Lobby Reception standards by delivering first-class service.
- Thoroughly familiarize yourself with meetings, events, and VIP visits each day using event and visitor management systems.
- Collaboratively partner with teams such as Global Security, Real Estate, and Technology to create an excellent in-office experience.
- Efficiently manage miscellaneous tasks and projects related to improving the team’s service standards.
- Professionally handle difficult personalities and resolve issues while maintaining a positive demeanor.
- Accurately maintain records and logs related to visitor management and access control.
- Actively contribute to a welcoming and inclusive environment for all clients, visitors, and employees
Required qualifications, capabilities and skills
- Minimum 2 years’ experience in high-end reception, concierge, or hospitality services
- Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality
- Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor
- Proficiency in Microsoft Office
- Experience with event, room, or visitor management systems
- Willing and able to stand or walk for long periods of time (1 hour or more)
- Willing and able to work flexible shifts, including different start or end times each day
Preferred qualifications, capabilities and skills
- Bi-lingual, Spanish-speaking
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- At least 2 years of experience in high-end reception, concierge, or hospitality services
- Excellent interpersonal and verbal, phone, and email communication skills
- Outgoing personality
- Ability to work in a fast-paced environment
- Ability to quickly solve problems and manage difficult personalities professionally
- Proficiency in Microsoft Office
- Experience with event, room, or visitor management systems
- Ability to stand or walk for one hour or more
- Ability to work flexible shifts with varying start or end times
- Bilingual Spanish-speaking ability
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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