Instrument is a design and technology company. We build brands, products, and experiences that move businesses forward—by making the complex simple.
For over 20 years, we’ve partnered with companies like Google, ServiceNow, Uber, Eventbrite, and ŌURA, helping them navigate change, launch new ideas, and grow with intention.
Our work spans Brand, Marketing, and Product, but what defines us is how we work. We bring strategy, design, and engineering together from the start, moving quickly from idea to execution and refining as we go. We aim to do great work and be great to work with, because both matter.
We’re a collaborative, hands-on team with roots in Portland and New York and a distributed presence across the U.S. and Europe. We build teams around the needs of the work, staying nimble without sacrificing craft.
We value curiosity, perspective, and continuous learning, and we’re committed to building an inclusive environment where people can do their best work.
If that sounds like you, we’d love to meet you.
The Role
As an Executive Producer at Instrument, you'll own one of our largest and longest-standing retained client partnerships, leading a significant portfolio of integrated work spanning brand strategy, digital experiences, communications, and creative execution. You'll build trusted relationships with senior stakeholders, guide multidisciplinary teams, shape new opportunities, and ensure exceptional delivery across a fast-moving, ever-evolving body of work.
This role is ideal for an experienced leader who understands how to grow and sustain long-term client partnerships—balancing business strategy, operational excellence, and exceptional delivery while confidently navigating change and ambiguity. You'll have the autonomy to make decisions, solve complex problems, and partner closely with clients and internal leaders to ensure both the work and the relationship continue to thrive.
West coast candidates required
What You'll Do
- Own the successful delivery and overall health of a large, ongoing client portfolio.
- Build trusted relationships with senior client stakeholders, serving as a strategic partner and advisor.
- Lead multidisciplinary teams across strategy, design, writing, technology, and production.
- Oversee multiple concurrent initiatives, balancing shifting priorities while maintaining quality and momentum.
- Partner with Growth to scope new opportunities, develop proposals, and expand existing engagements.
- Drive project planning, staffing, budgets, forecasting, and overall account health.
- Facilitate difficult conversations with confidence, bringing clarity and alignment during moments of ambiguity.
- Identify risks early and proactively guide teams toward thoughtful solutions.
- Foster strong collaboration across disciplines while creating an environment where teams can do their best work.
- Continuously improve how work is delivered through operational excellence and thoughtful production leadership.
What You'll Bring
- Significant experience as an Executive Producer leading complex client partnerships.
- Experience owning large retained accounts with multiple simultaneous workstreams.
- Strong executive-level client relationship and stakeholder management skills.
- Experience leading integrated teams across brand, digital, marketing, and communications initiatives.
- Strong understanding of digital product and website delivery, including UX and design processes.
- Experience developing scopes, managing budgets, forecasting work, and partnering on account growth.
- Excellent judgment, organization, and communication skills.
- The ability to stay calm under pressure, adapt quickly, and confidently lead through ambiguity.
Pay Range
- The expected pay range for this position is $125,000-$160,000. This range reflects the potential compensation across multiple levels and U.S. geographic pay regions. Final compensation is determined by the candidate's level and their work location. Instrument uses three regional pay ranges to account for cost of living (US1 +15%, US2 +7.5%, US3 Base). Learn more about our pay philosophy and regional pay structure.
What We Offer:
- Medical, dental, and vision coverage
- 401k with employer matching
- Unlimited PTO + company wide closures
- Work From Home and Wellbeing monthly stipend
- HSA Employer Contribution
- Professional Development Stipend
- Paid Parental Leave
What We Offer
Flexible, Hybrid Work Environment
Great Compensation with Annual Reviews (Learn more about our Pay Philosophy)
401(k) Matching with Immediate Vesting
Robust Medical, Vision, and Accident Insurance
Generous Paid Holidays and unlimited PTO
Monthly Wellbeing Stipend
Career Management and Leadership Training
Flexible, Hybrid Work Environment
Great Compensation with Annual Reviews (Learn more about our Pay Philosophy)
401(k) Matching with Immediate Vesting
Robust Medical, Vision, and Accident Insurance
Generous Paid Holidays and unlimited PTO
Monthly Wellbeing Stipend
Career Management and Leadership Training
Skills Required
- Extensive experience leading complex client engagements in an agency, consultancy, or client services environment.
- Several years of experience as an Executive Producer or equivalent senior delivery leader, independently leading large-scale programs.
- Experience managing retained client relationships with multiple concurrent initiatives and evolving priorities.
- Proven collaborative leadership, exceptional communication, and relationship-building skills.
- Experience partnering across strategy, creative, design, content, technology, and production teams to deliver integrated work.
- Strong commercial acumen including project scoping, budgeting, forecasting, and financial stewardship.
- Working knowledge of digital delivery, including websites and digital experiences.
- Ability to provide calm, clarity, and sound judgment in ambiguous situations and lead teams through change.
What We Do
We’re a team of technologists, strategists, and creative problem solvers seeking to make a positive impact on your business and the world around us
