Executive - Operations (A&A)

Executive - Operations will be responsible for facilitating the onboarding of Training Partners and Training Centre under the government program, ensuring compliance with prescribed guidelines, maintaining accurate program data, addressing stakeholder queries, and providing operational support.

Key Responsibilities

·       Oversee the onboarding process, for Training Partners and Training Centers.

·       Ensure that all required documentation and compliance standards are fulfilled.

·       Conduct orientation sessions for new partners.

·       Address and resolve concerns and inquiries raised by TPs and TCs promptly and efficiently.

·       Offer suggestions and feedback to enhance the onboarding process, for TPs/TCs.

·       Contribute to creating strategies that boost engagement and satisfaction among TPs/TCs.

Data Management

·       Analyze large datasets to identify trends, patterns, and business opportunities.

·       Develop advanced dashboards and visualizations using Power BI/Tableau.

·       Generate business insights and recommendations for management.

·       Apply statistical and analytical techniques to support decision-making.

·       Forecast trends, performance, and operational outcomes.

Reporting & Dashboard Governance

·       Design and maintain KPI dashboards.

·       Review and validate reports prepared by Executives.

·       Ensure consistency, quality, and accuracy of analytical outputs.

·       Recommend improvements in reporting frameworks and processes.

Stakeholder Management

·       Engage with business units to understand analytical and reporting requirements.

·       Act as the point of contact for any TP/TC related issues.

·       Manage escalations related to reporting, data quality, and process gaps.

·       Present dashboards, insights, and progress updates during MS Teams meetings.

·       Review critical follow-up cases and escalations.

·       Conduct review calls from stakeholders for unresolved issues.

·       Monitor closure of high-priority action items.

·       Ensure accountability and timely resolution of pending matters.

Required Skills

·       MS Teams and Office 365 proficiency.

·       Advance Knowledge of Microsoft Excel (Pivot Tables, Power Query, Advanced Formulas).

·       Basic understanding of statistics and data modeling.

·       Excellent communication and presentation skills.

·       Ability to work with large data sets and maintain data accuracy.

·       Report preparation and documentation.

·       Attention to detail and data accuracy.

Experience

·       2 to 5 years of relevant experience in operations, stakeholder management, onboarding, program coordination, customer support, or related functions. Experience in government projects, skilling initiatives, education, or training ecosystem programs will be preferred.