Executive, Issuer Services, Capital Markets

Role profile

The Issuer Services team sits within the Capital Markets team of the London Stock Exchange.  The team’s directive is to build and manage relationships with issuers and be a revenue generating center through the Issuer Services platform and other services: www.lsegissuerservices.com  

Our core clients are the Investor Relations teams and the c-suite within our Issuers and Pre-IPO companies.  We aim to offer them a range of products and services through the platform, that is split across five broad areas:

Company profile page on www.londonstockexchange.com Data -  pricing / trading data Marketplace – LSE and third party service providers presented to issuers Spark – Thought leadership content and events SparkLive – Company results presentations and livestreams

3,4,5 above are directly revenue generating.  1 and 2 provide insights and tools to the issuers that are valuable and drive adoption of the platform.  Should the Refinitiv transaction successfully close, we anticipate that there will be an opportunity to share more valuable data with our issuers through the platform. 

SparkLive

Through SparkLive (https://www.lsegissuerservices.com/spark?channel=sparklive)  we give our issuers and pre-IPO companies the opportunity to livestream and host on demand their corporate presentations including capital markets days, results presentations, AGMs and roadshows in the public domain and also through a private link.  We distribute the livestreams through SparkLive and also through londonstockexchange.com to capitalize on our distribution capabilities. We also anticipate that there will be the opportunity to leverage Refinitiv distribution through Workspace and other platforms.

We currently offer functionality through the platform such as Q&A, speaker bios, description, save the date, request a one-on-one meeting etc. We rely on third party technology providers to provide the livestreaming embed.   Our USP is our trusted brand, our distribution capabilities and our functionality.

We launched SparkLive in 2020 and we have seen some good initial traction with clients. There is significant scope for growth.

Role Responsibilities

• Be the first point of contact for customer enquiries across the Issuer Services portal

• Log and reply to customer queries via phone, email and live chat and assist with questions on our digital platforms and provide them with solutions after troubleshooting

• Report and resolve technical problems and incidents alongside our Corporate Technology team and assist in prioritisation and delivery of support work based on customer and business needs for our digital real estate

• Support the Issuer Services team in organising events (client management, event set up, managing invites, nurturing campaigns, follow up emails, tracking uptake and feedback)

• Manage and support the development of Issuer Services marketing materials and campaigns (email marketing and social media marketing)

• Draft and disseminate monthly reports on digital performance metrics to teams across the business

• Gather client feedback to advise on product decisions

• Work with external suppliers to develop a sensible workflow
• Collaborate closely with cross-functional internal teams to ensure a seamless and positive customer journey.
• Hybrid working module - 3 days in office.

Minimum Requirements

• A bachelor’s degree and/or equivalent relevant professional qualification

• Minimum of two (02) years’ experience in the relevant industry

• Excellent communication skills in English, both oral and written

• Excellent analytics skills with great attention to detail and knowledge in record keeping, analysing, and documentation

• Good organisational skills with the ability progress issues on a timely basis and prioritise workflows

• Experience in managing high inbox traffic

• Knowledge in HTML, Salesforce, Google Analytics and other digital marketing tools will be an added advantage

Key Behaviors/Values

Integrity: We stand by our principles and deliver on our promises. We earn trust by acting responsibly.

Partnership: Our open model is integral to how we do business. We forge long-term relationships; we work together to solve evolving needs and deliver strategic outcomes.

Excellence: Our breadth of capabilities sets us apart, globally. We achieve industry leading outcomes by combining unique, diverse perspectives and knowledge across markets.

Change: We embrace change. We combine human ingenuity, technology, risk management, and insight to create the products and services that lead and shape the industry.

About LSEG

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.