Executive - Investor Services

ABOUT IQ-EQ

Is a global investor services group with deep expertise in private markets. We support investment managers, asset owners and global businesses with the administration, compliance, governance, data and reporting that their structures depend on.

Across 25 jurisdictions, our 6,500+ professionals combine technical strength, connected technology and human understanding – the IQ and the EQ – to free clients from operational complexity and give them the peace of mind to focus on their core business activities.

Our IQ is our technical, regulatory and operational expertise, underpinned by data, technology and coordinated global delivery. Our EQ is our human partnership: understanding the business behind the numbers, the culture behind the structures and the individuals behind the screens.

With more than US$950 billion of assets under administration, our global client base includes 13 of the world’s top 15 private equity firms* and 19 of the top 25 private debt firms**.

One relationship connects our clients to the right expertise as needs evolve, helping them move forward with clarity and confidence, wherever they operate.

To find out more about IQ-EQ visit iqeq.com

THIS ROLE

Are you passionate about delivering exceptional client service and building a career in the fast-paced world of investor services? As an Executive within our Investor Services team, you'll play an integral role in supporting the investor lifecycle, from onboarding and due diligence to transaction processing and ongoing investor servicing. Working closely with clients, investors, and internal stakeholders, you'll gain valuable exposure to fund operations while developing your technical expertise in a dynamic, collaborative, and growth-focused environment.

WHAT YOU WILL DO

• You'll support the onboarding of investors by reviewing documentation, conducting due diligence checks, and ensuring all regulatory and compliance requirements are met.
• You'll process investor transactions, including subscriptions, redemptions, transfers, and distributions, ensuring accuracy and timely execution.
• You'll maintain investor records and update internal systems, ensuring data integrity and the highest standards of client service.
• You'll respond to investor, client, and intermediary queries, building strong relationships through professional and efficient communication.
• You'll assist with regulatory reporting, FATCA/CRS requirements, and other operational deliverables while contributing to continuous improvement initiatives across the team.

WHAT WE OFFER

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions   
• Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leave 
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

ABOUT YOU

• You have experience in Transfer Agency, Investor Services, Fund Administration, or a related financial services environment, with exposure to investor onboarding and transaction processing. 
• You possess a solid understanding of FATCA, CRS, Customer Due Diligence (CDD), and investor servicing processes, and are committed to maintaining high regulatory standards.
• You are highly organised and detail-oriented, with the ability to manage multiple priorities and deliver accurate results in a deadline-driven environment.
• You are a confident communicator who enjoys building strong relationships with clients, investors, and internal stakeholders while delivering exceptional service.
• You are proactive, solutions-focused, and motivated to develop your career within a dynamic and collaborative investor services environment.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders, including our employees, clients, and local communities, while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve, whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to colleagues. We want to empower our 5,500+ employees, from 94 nationalities, speaking 41 languages across 25 countries, to each achieve their potential. Through IQ-EQ Launchpad, we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.