Partnering closely with senior technology and business leaders, you will develop and execute integrated strategies that spotlight how the firm’s technology investments, products, and talent lead innovation, strengthen security and resilience, and advance business outcomes. You will also support marquee Global Technology initiatives spanning AI leadership, cyber resilience, open-source innovation, talent, and regulatory and public policy engagement, ensuring consistent messaging and flawless execution across the firm.
As an Executive Director, Technology External Communications, within Corporate Communications you will help to shape and elevate JPMorganChase’s story as a global technology leader. You will lead strategic external communications across priority areas including AI, cybersecurity, software engineering, infrastructure resiliency and emerging technologies, translating complex technical work into clear, differentiated narratives for media, policymakers, clients, industry stakeholders, and employees. In addition you will be a seasoned communications leader with deep experience leading external communications for technology organizations—within a large enterprise, leading technology company, or agency supporting technology clients. You will bring a strong record in stakeholder communications and media relations, with demonstrated success delivering high-impact earned media and be an integral partner with sharp judgement and insight, you advise senior leaders on reputation, policy, and industry issues, and translate complex technical topics into clear, compelling narratives.
Job responsibilities
- Develop and execute communications strategies and messaging that advance JPMorganChase’s reputation as a leader in technology, innovation, cybersecurity, AI and other technologies. Manage communications support for high-profile technology initiatives, innovation programs, cybersecurity efforts, and strategic partnerships.
- Analyze communications performance, media coverage, stakeholder sentiment, and industry developments to continuously refine strategy and maximize impact. Proactively identify opportunities to elevate the firm’s technology leadership position with media, policymakers, industry influencers, investors, employees, and other key stakeholders.
- Lead integrated communications campaigns across earned media, executive communications, thought leadership, social media, owned channels, speaking opportunities, and industry events. Translate complex technical concepts, products, research, and business initiatives into clear, compelling, and audience-appropriate narratives.
- Serve as a trusted advisor to Senior Technology Executives on messaging, stakeholder engagement, reputation management including social media, and emerging issues. Partner closely with Global Technology leaders, lines of business, public policy, legal, marketing, and communications teams to ensure strategic alignment and execution.
- Oversee proactive and reactive media engagement, including crisis and issues management involving technology, cyber, regulatory, and innovation-related topics.
- Establish clear priorities, operating rhythms, and performance expectations for a team of technology communications professionals. Be an influential member of a high-performing team while fostering a culture of collaboration, innovation, and accountability.
Required qualifications, capabilities, and skills:
- 12+ years of experience in technology communications, public relations, corporate communications, public affairs, or a related field.
- Experience working within a technology company or supporting technology clients through an agency, consulting, or corporate communications role.
- Demonstrated success developing and executing communications strategies around technology, innovation, AI, cybersecurity, cloud, software engineering, infrastructure, or related topics.
- Proven leader of high-profile media relations programs and securing impactful earned media coverage.
- Strong understanding of the technology landscape, including public policy and regulatory circumstances (e.g., related to AI, cybersecurity, privacy, and innovation).
- Experience advising senior executives and technology leadership teams on communications strategy, reputation management, and executive visibility.
- Exceptional storytelling, writing, content development, and presentation skills.
- Ability to successfully navigate complex, matrixed organizations and build alignment across diverse stakeholder groups.
- Experience managing large-scale communications initiatives with significant reputational impact.
- Demonstrated leadership experience with a track record of building and mentoring, high-performing teams.
Preferred qualifications, capabilities, and skills:
- Experience supporting a Fortune 500 technology organization, financial technology company, large-scale engineering organization, or technology-focused public relations agency.
- Familiarity with the AI, cybersecurity, cloud infrastructure, open-source software, and developer ecosystem; experience engaging with policymakers, industry organizations, think tanks, or government stakeholders on technology issues preferred.
- Track record of garnering earned media and building executive thought leadership platforms for technology leaders.
- Experience managing communications related to emerging technologies, innovation programs, and industry conferences.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 12+ years of experience in technology communications, public relations, corporate communications, public affairs, or a related field
- Experience working within a technology company or supporting technology clients through an agency, consulting, or corporate communications role
- Experience developing and executing communications strategies around technology, innovation, AI, cybersecurity, cloud, software engineering, infrastructure, or related topics
- Proven leadership of high-profile media relations programs and impactful earned media coverage
- Strong understanding of technology public policy and regulatory issues, including AI, cybersecurity, privacy, and innovation
- Experience advising senior executives and technology leadership teams on communications strategy, reputation management, and executive visibility
- Exceptional storytelling, writing, content development, and presentation skills
- Ability to navigate complex, matrixed organizations and build alignment across diverse stakeholder groups
- Experience managing large-scale communications initiatives with significant reputational impact
- Leadership experience building and mentoring high-performing teams
- Experience supporting a Fortune 500 technology organization, financial technology company, large-scale engineering organization, or technology-focused public relations agency
- Familiarity with AI, cybersecurity, cloud infrastructure, open-source software, and developer ecosystems
- Experience engaging policymakers, industry organizations, think tanks, or government stakeholders on technology issues
- Track record of garnering earned media and building executive thought leadership platforms for technology leaders
- Experience managing communications related to emerging technologies, innovation programs, and industry conferences
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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