As an Executive Director within Infrastructure Platforms Client Solutions (IPCS) Ops Enablement & Transformation, you will lead complex, cross-functional strategic initiatives and transformation opportunities that improve client and business outcomes across Infrastructure Platforms. Your advanced analytical reasoning and strategic planning skills will enable you to identify and assess opportunities, develop business cases, establish prioritization approaches, and shape solutions that support informed investment and execution decisions. You will partner with business, technology, and operational stakeholders to navigate ambiguity, align priorities, and mobilize initiatives from concept through execution. In this pivotal role, you will help shape the transformation agenda across IPCS and drive measurable business value.
Job Responsibilities
Lead the identification, assessment, and advancement of strategic transformation opportunities across IPCS, aligning initiatives with client and organizational priorities
Apply structured analysis and problem-solving to define opportunities, identify root causes, evaluate potential solutions, and shape actionable transformation initiatives
Develop business cases, value assessments, prioritization approaches, and implementation strategies to support informed investment and execution decisions
Drive complex, cross-functional initiatives from opportunity discovery through mobilization and execution, managing dependencies, risks, and roadblocks
Foster strong relationships across business, technology, and operational stakeholders to build alignment, influence decisions, and drive beneficial outcomes
Champion continuous improvement through consistent governance, performance insights, and value realization practices that strengthen transformation outcomes
Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.
Required qualifications, capabilities, and skills
7+ years of experience or equivalent expertise leading strategic initiatives, business transformation programs, technical programs, or enterprise change efforts within large organizations
Demonstrated proficiency in opportunity assessment, business case development, prioritization, governance, and execution of complex transformation initiatives
Advanced analytical reasoning skills, applying structured problem-solving and root-cause analysis to complex business, technical, and operational challenges
Proven ability to lead through ambiguity, manage dependencies, and drive complex cross-functional initiatives from concept through implementation
Advanced expertise in executive communication and stakeholder management, establishing productive relationships and influencing outcomes across business, technology, and operational teams
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
Preferred qualifications, capabilities, and skills
Experience leading transformation programs specifically within Infrastructure / Platform / IT Operations organizations (compute, storage, network, end-user, SRE, tooling).
Proven track record delivering portfolio governance (intake, prioritization, stage gates, OKRs/KPIs, benefits/value realization) at enterprise scale.
Strong financial/strategic analysis skills (business case modeling, ROI/TCO, capacity/efficiency economics, investment trade-offs).
Background in operating model design (process, controls, RACI, service management) and scaling continuous improvement.
Deep familiarity with Agile at scale / product operating models (e.g., SAFe, Lean Portfolio Management) and hybrid delivery governance.
Experience driving complex change across regulated environments (risk/controls, audit readiness, policy adherence).
Hands-on expertise with program/portfolio tooling (e.g., Jira/Align, Smartsheet, Clarity, ServiceNow, Power BI/Tableau) and executive-ready reporting.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 7+ years of experience leading strategic initiatives, business transformation programs, technical programs, or enterprise change efforts within large organizations.
- Proficiency in opportunity assessment, business case development, prioritization, governance, and execution of complex transformation initiatives.
- Advanced analytical reasoning, structured problem-solving, and root-cause analysis skills.
- Ability to lead through ambiguity, manage dependencies, and drive complex cross-functional initiatives from concept through implementation.
- Advanced executive communication and stakeholder management skills across business, technology, and operational teams.
- Experience using enterprise-authorized AI capabilities for technical program management workflows, with strong validation and data-sensitivity awareness.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use.
- Experience leading transformation programs within infrastructure, platform, or IT operations organizations.
- Experience delivering enterprise-scale portfolio governance, including intake, prioritization, stage gates, OKRs or KPIs, and value realization.
- Strong financial and strategic analysis skills, including business-case modeling, ROI or TCO analysis, and investment trade-offs.
- Background in operating model design, process controls, RACI, service management, and continuous improvement.
- Familiarity with Agile at scale, product operating models, SAFe, Lean Portfolio Management, and hybrid delivery governance.
- Experience driving complex change in regulated environments involving risk, controls, audit readiness, and policy adherence.
- Hands-on experience with program or portfolio tools such as Jira, Align, Smartsheet, Clarity, ServiceNow, Power BI, or Tableau.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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