Job Summary
As an Executive Director within the HR Employee Experience organization, you will lead regional execution of customer success and business engagement strategies across the Asia Pacific (APAC) region. In this role, you will serve as a primary interface for HR and senior business leaders, ensuring enterprise initiatives across HR and Technology are adopted effectively and deliver measurable outcomes. You will operate within the Business Engagement and Adoption pillar of the Employee Success organization, focused on driving stakeholder engagement, scaling adoption, and ensuring solutions are delivering value for business and functional leaders and employees across the region.
Job Responsibilities
- Lead regional engagement with HR, Line of Business (LOB) leaders, business managers, and employee segments
- Serve as a trusted advisor to regional HR and business leadership, aligning initiatives to workforce and business priorities
- Serve as the regional representative in HR and business forums, ensuring regional insights are incorporated into execution
- Build and activate employee communities and champion networks to support adoption
- Drive adoption, usage, and satisfaction for enterprise tools and employee services
- Ensure initiatives are understood, adopted, and delivering measurable business value
- Partner with global teams to localize and execute regional or enterprise-wide campaigns and initiatives
- Partner with Employee Success teams to track and report on adoption, engagement, and employee experience metrics and identify regional trends, pain points, and opportunities to improve outcomes
- Establish feedback loops with regional stakeholders to inform continuous improvement and decision-making
- Partner with Line of Business (LOB) leaders and business managers to drive adoption, gather feedback, and ensure initiatives deliver measurable business value
- Lead a high-performing regional team aligned to customer success objectives
- Ensure consistency and scalability of initiatives across markets and business segments
Required Qualifications, Capabilities, and Skills
- 8+ years of experience in Financial Services, HR, Technology, Consulting, or related discipline
- Experience leading regional execution of customer success, engagement, or adoption initiatives
- Strong stakeholder management skills with HR leaders, Line of Business leaders, and senior business stakeholders
- Demonstrated ability to drive adoption, engagement, and measurable outcomes at scale
- Excellent communication and executive presentation skills
- Strong program management and cross-functional leadership capabilities
- Ability to operate effectively across global and regional teams
Preferred Qualifications, Capabilities, and Skills
- Experience working across APAC markets and regional organizations
- Experience leading forums, advisory boards, or segment-based engagement models
- Knowledge of employee experience and enterprise technologies
- Familiarity with AI and emerging technologies that enhance employee experience
- Experience leading teams across geographies
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 8+ years of experience in financial services, HR, technology, consulting, or a related discipline
- Experience leading regional execution of customer success, engagement, or adoption initiatives
- Strong stakeholder management skills with HR and senior business leadership
- Demonstrated ability to drive adoption, engagement, and measurable outcomes at scale
- Excellent communication and executive presentation skills
- Strong program management and cross-functional leadership capabilities
- Ability to operate effectively across global and regional teams
- Experience working across APAC markets and regional organizations
- Experience leading forums, advisory boards, or segment-based engagement models
- Knowledge of employee experience, workplace solutions, and enterprise technologies
- Familiarity with AI and emerging technologies that enhance employee experience
- Experience leading teams across geographies
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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