This role requires a product leader who combines deep technical credibility (including strong AI/GenAI literacy) with executive-level communication skills to engage confidently with Lines of Business product customers, operations, technology, and control partners.
- Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
- Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
- Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
- Owns product performance and is accountable for investing in enhancements to achieve business objectives
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
- Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities.
- Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators.
- Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks.
- Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently.
- Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services.
- Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators.
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
- Comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls.
- In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements.
- Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills.
- Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives.
- Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines.
- Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services.
- Recognized thought leader within a related field
- Demonstrated leadership delivering self-service platforms and reusable capability models at scale.
- Strong applied AI/GenAI product delivery experience (use-case selection, measurement, governance partnership, monitoring, and responsible rollout).
- Confident executive presence with the ability to secure sponsorship, align diverse stakeholders, and communicate market and strategy narratives effectively.
- External industry engagement (forums, panels, standards groups) relevant to onboarding/applicant services.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 8+ years of experience delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence adoption of discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
- Comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls
- In-depth understanding of market participants, client requirements, and market practices with established relationships
- Proven track record delivering and managing change, with strong analytical, problem-solving, and process re-engineering skills
- Exceptional communication and presentation skills to convey clear messages and secure organizational support
- Excellent organizational and time management skills to prioritize multiple tasks and meet deadlines
- Proven ability to manage teams directly and through dotted-line relationships, with strong regulatory understanding
- Recognized thought leader within a related field
- Demonstrated leadership delivering self-service platforms and reusable capability models at scale
- Strong applied AI/GenAI product delivery experience, including governance, monitoring, and responsible rollout
- Confident executive presence with ability to secure sponsorship and align diverse stakeholders
- External industry engagement (forums, panels, standards groups) relevant to onboarding/applicant services
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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