Ajith
KRG Technologies Inc.
25000 | Avenue Stanford | Suite 120 | Valencia, CA 91355
Phone: (661) 367 8000 Ext. 310
Job Description
Job Title: Executive Desktop
Location: Torrance, CA
Duration: Contract
Job Description:
· Highly Knowledgeable 8-10 years experience in EUC Desk side support
· Candidate worked with CEO, Directors, CIO, Vice President, President.?
· Function in large fast paced dynamic and demanding enterprise environments with minimum 3-5 years managing team of 20-30 resource
· Must be self starter and highly motivated
· Very strong customer service mindset with focus on achieving high CSAT
· Good in Customer stake holders relationship management
· Should be well adept to deal with highly sensitive Customer situations
· Strong team management
· Mentoring skills
· Manage remote/multi-cultural teams spread across multiple locations
· Should be able to provide operational reports
· Managing the incident/problem ticket & service request queues
· Responding to monitoring alerts
· Execution of change controls
· Routine & preventative maintenance
· Emergency troubleshooting & incident support
· Drive effective delivery of day to day support to the end users
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- 8-10 years experience in EUC Desk side support
- Experience supporting executives such as CEO and Vice President
- 3-5 years managing a team of 20-30 resources
- Strong customer service mindset
- Ability to manage remote/multi-cultural teams
What We Do
Established for more than two decades, KRG Technologies, Inc., headquartered in Valencia, CA, is a distinguished leader in Workforce Solutions, Microsoft Technology Solutions & Services, and Edge Computing (iOT) across the USA, Canada, Dubai, and India. Recognized as a Great Place to Work for two consecutive years, and a five-time honoree by Inc5000, and certified with ISO 9001 and 27001, KRG Technologies has demonstrated a steadfast commitment to excellence and innovation in the Information Technology & Services industry. KRG specializes in providing all-around workforce solutions, developing advanced digital applications, Microsoft solutions, and Edge Computing(iOT) for smart spaces. Well-known for getting things done, we focus on finishing work on time and sticking to the budget without sacrificing quality. We are good at making cost-effective solutions that not only meet but go beyond what the client wants, making sure everything goes smoothly and gets the best results. The purpose of KRG’s existence is ‘employment creation’ and we want to have long-term relationships with our employees and clients. To do this, we follow the important principles of being honest and transparent. We offer customers the advantages of: • Software development processes - flawless execution and project management. • Leveraging a combination of proven onsite and offshore • Professional Services Unit to augment your onsite team capacity/capability • Commitment to meet your objectives "on time - within budget" • Aggressive Pricing & Proven Track Record.
