Executive - Customer Success Management (m/f/d)

Posted One Month Ago
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Badalgama, Divulapitiya Division, LKA
In-Office
Junior
Aerospace • Defense • Industrial • Manufacturing
The Role
Serves as the primary customer contact, managing relationships, inquiries, orders, SAP and ticketing workflows across the value chain. Tracks delivery performance, financial KPIs, forecasts, cash management, and customer success plans. Coordinates with internal teams to resolve deviations and fulfill orders. Requires strong communication, analytical, negotiation, interpersonal, project management, and multitasking skills, plus experience with Microsoft tools and preferably SAP or ERP systems.
Summary Generated by Built In
Company Description

Variosystems develops and manufactures electronic solutions for industries where reliability is critical - including Medtech & Life Science, Industrial & Automation, Aerospace & Defence and Smart Infrastructure & Environment. As a long-term strategic partner to innovators and market leaders, we offer services along the entire value chain, from concept and engineering to validated assemblies and global production. Across our global network, more than 2,800 people work together to transform ideas into reliable electronic systems. 

Job Description

  • Customer Relationship Management: Primary point of contact to the customer, addressing their inquiries, concerns, and providing solutions to their issues; building strong, long-term relationships by understanding customer’ needs and goals. 
  • Transparency to Customer: Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc. 
  • Efficient Order Management: Processing all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, planning to ensure order fulfillment and achieve high delivery performance. 
  • Financial KPI Management: Financial performance of the customer accounts (Revenue, CM1, CM2, NWC days, NPS), forecast and tracking, cash management. 
  • Success Planning: Develop and execute customer success plans that outline specific goals, milestones, and strategies to achieve success. Work closely with customers to align their objectives with the capabilities of the company's offerings.

Qualifications

  • Bachelor, Advanced Diploma or an equivalent professional qualification in Engineering (Electrical / Electronics/ Mechanical) / Management from a recognized professional institute.  
  • Minimum 1-2 years working experience in the relevant field. Experience in Electronics manufacturing will be an added advantage. 
  • Excellent communication skills in English both written and spoken.  
  • Should be a Team Player processing strong analytical, interpersonal, negotiation and project management skills. 
  • Ability to multi-task, work under pressure, Follow through commitments and meeting deadlines. 
  • Working experience in MS Outlook, Excel and Word is necessary. Hands-on experience with MS 365, Advanced Excel and an ERP system preferably with SAP will be an added advantage. 

Additional Information

  • Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility. 
  • A fast-moving environment where momentum is not lost in approval loops. 
  • Collaborate with colleagues and customers across countries, industries, and perspectives. 
  • A workplace shaped by technology, curiosity, and continuous improvement. 
  • Challenges with scale, depth, and enough complexity to keep you learning. 
  • An attractive remuneration package.  
  • Company health benefits from day one.

Skills Required

  • Bachelor's degree, advanced diploma, or equivalent professional qualification in electrical, electronics, or mechanical engineering, or management
  • 1-2 years of relevant work experience
  • Excellent written and spoken English communication skills
  • Strong analytical, interpersonal, negotiation, and project management skills
  • Ability to multitask, work under pressure, follow through on commitments, and meet deadlines
  • Working experience with Microsoft Outlook, Excel, and Word
  • Experience with Microsoft 365, advanced Excel, and an ERP system, preferably SAP
  • Experience in electronics manufacturing

Variosystems AG Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Variosystems AG and has not been reviewed or approved by Variosystems AG.

  • Leave & Time Off Breadth — Flexible hours or student-friendly scheduling is highlighted in certain departments, and some locations offer accommodating schedules and internship opportunities.
  • Retirement Support — 401(k) retirement plans are included for U.S.-based roles, indicating baseline retirement support is available.
  • Healthcare Strength — Health insurance is part of the standard benefits package, suggesting core medical coverage is provided.

Variosystems AG Insights

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The Company
HQ: Steinach
2,800 Employees
Year Founded: 1993

What We Do

Variosystems AG is a global electronics service partner headquartered in Switzerland, specializing in the development, industrialization, production, and life-cycle management of high-quality electronics solutions. As a full-service provider, it supports innovators in demanding sectors including aerospace, defense, medical technology, industrial applications, and mobility, ensuring resilient supply chains through a globally integrated network of production sites across Europe, North America, and Asia.

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