About KKday
KKday is accelerating the world’s transition to the brand new travel experience.
As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers’ needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover, KKday also stepped into the field of SaaS service(Rezio) and new OMO system(KKday Marketplace) to build up the business ecosystem.
Through multi-faceted development, KKday still successfully raised nearly 3 billion funds during the Covid. Welcome you who are passionate about traveling to join us to create more possibilities and future in KKday!
Job Responsibilities
The Customer Service Executive is responsible for providing exceptional customer service and onsite assistance. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like improving user experience, increasing website traffic and sales, and developing brand loyalty.
You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
Responsibilities
- You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)
- Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements
- Document and classify interactions and issues accurately in the appropriate systems
- You will be accountable for meeting individual (KPIs) and team goals
- Perform ad-hoc tasks and projects as assigned
We would love to hear from you if…
- SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
- Fresh graduates are encouraged to apply
- At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage
- Good organization, attention to detail, good time management and takes initiative
- Excellent interpersonal and communication skills
- Proficient in English & Chinese (Mandarin & Cantonese), both written and verbal
- Proficiency in MS Office including Word and Excel
- Able to work shifts (including weekends, and public holidays)
- Shift Working Hour:
A: 07:00~16:00
B: 10:00~19:00
Top Skills
What We Do
KKday is a leading mobile-first e-commerce travel platform for local experiences with a strong presence across key Asia-Pacific markets. Our goal is to make travel more accessible, convenient, and safe for everyone.
Since 2014, we’ve pioneered the digitalization of tours, activities, and attractions and brought them to everyone’s fingertips. Now, travelers can search for, discover, and book experiences, anytime, anywhere.
KKday currently hosts over 30,000 products and services in more than 92 countries and 550 cities. Our website and mobile apps are multilingual, supporting both traditional and simplified Chinese, as well as English, Japanese, Korean, and many others.
Our success is built on innovation, a unique product portfolio, and digital-first capability—all made possible by our exceptional people. We’re still growing, so we’re always looking for talents who are passionate about building businesses, developing themselves, and improving consumers’ experiences.
We provide talents with the resources, scale, and autonomy to help run our operation. In KKday, our people have the opportunity to rotate across businesses, accelerate their career path, and make lasting impact on the travel industry in the region.
Visit kkday.com to find out more!
KKday Marketplace
Marketplace is a platform where KKday gathers high-quality travel suppliers from around the world to jointly provide travel services. Consumers can quickly search for various travel products, consult with merchants in real-time, and easily complete their orders. After becoming a Marketplace Merchant, you can easily open a store on the largest travel e-commerce platform in the world and use the platform's resource system to assist in your digital transformation by providing reservation control, product management, cash flow services and more. Just like open a store in a mall, join us right now!
marketplace.kkday.com
