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Is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction.
Job Description Role and Responsibilities -
• Perform cash applications such as payment allocation to AR invoices, Resolve Unallocated Cash_1st and 2nd Levels, Escalate unallocated cash, Direct Debit Rejections, Partial Payments,
• Prepare, reconcile & send Daily Interface report.
• Preparation of Direct Debit, send Direct Debit advice to clients, process client returns.
• Carry out AR/AP Compensations
• Carry out Adjustments
• Carry out refund to customers
• Extend Due dates by creating Debit/Credit note.
• Reception & Matching of Payments/Receipts resolution coming from client and counterparts.
• Preparing Customer Accounts Reconciliation by comparing Sub ledger & General Ledger
• Calculate interest on overdue invoices & send report to credit control.
• Generate & sending out Statements of Accounts.
Shift timing - 6 PM to 3 AM (US Shift)
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Manage Order & delivery
• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Proposes product alternatives in case of phase-out or shortage
• If relevant, optimizes, plans and coordinates the delivery with customers and partners
Monitor Execution
• Handles customer orders portfolio and monitors execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Informs and follows up with customers
Manage Request
• Captures customer’s requests & claims
• Analyses and provides issue resolution or appropriate answer
• Contacts, follows up and closes the loop with customer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions
Support sales
• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management
Apply and improve work methods
• Applies standards and procedures (including internal control rules & embargo ….).
• Contributes to continuous improvement to enhance work methods and customer satisfaction
Skills Required
- Perform cash applications including payment allocation to AR invoices and resolve unallocated cash
- Prepare, reconcile and send daily interface reports
- Prepare and process Direct Debit and handle client returns and rejections
- Carry out AR/AP compensations, adjustments and customer refunds
- Extend due dates by creating debit/credit notes and calculate interest on overdue invoices
- Reception and matching of payments/receipts and resolve related issues
- Prepare customer accounts reconciliation by comparing sub ledger and general ledger
- Generate and send statements of accounts and respond to customer requests/claims
- Capture and manage customer orders, monitor execution and coordinate deliveries
- Perform basic root cause analysis and implement corrective actions; apply internal controls and standard procedures
- Work US shift hours (6 PM to 3 AM)
Michelin Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Michelin and has not been reviewed or approved by Michelin.
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Healthcare Strength — Healthcare access is described as broad, including medical, prescription, dental, mental/behavioral health support, and disability and life insurance coverage. Global baseline protections also emphasize healthcare coverage for employees and families.
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Retirement Support — Retirement support is characterized as strong, with a 401(k) plus additional retirement components referenced alongside profit sharing in the overall package. Financial benefits are framed as a meaningful part of total rewards beyond base salary.
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Parental & Family Support — Parental and family support is positioned as a notable strength through global minimum paid maternity/adoption and paternity/adoption leave, plus survivor benefits tied to salary and education support for children. Additional family-oriented benefits such as adoption assistance are also included in the package.
Michelin Insights
What We Do
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward....
