We are seeking a full-time Executive, Account Management who thoroughly understands the local Tourism Industry. AM will play a key role in sustaining our relationships with Partners, while ensuring Partners' product quality on KKday. Therefore, AM should have excellent customer service skill and communication skills.
Success in this position requires a strong results-oriented management with excellent follow-through and attention to detail; strong and persuasive communication skills; solid technology skills; and a flexible, entrepreneurial orientation. The ideal candidate must thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are the norm.
Scope of work:
- Manage products onboarding
- Manage accounts - own, develop and manage accounts in assigned destinations. Ensure that their products (content, rates and availability) are consistently optimized and competitive to maximize customer conversion
- Monitor the inventory and estimate the expected purchase quantity based on past sales records.
- Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to partners (revenue management advice, marketing opportunities with KKday)
- Have thorough market intelligence: Understand the industry and its developments - very good knowledge of market trends, customer booking trends, partners’ rate structure and pros and cons of competitors’ model
- Review bad COGS products weekly and request to BD to deal with suppliers
- Optimize use of process and systems - Be familiar with full spectrum of business tools and ensure the team to use of the systems
- Other reasonable duties, as assigned
Qualification required:
- Fresh graduates are welcome to apply
- Strong background in Tourism or E-commerce (>1 years),
- Fluent English and Chinese
- Exceptional client service skills and enjoy working with people
- Data-driven, superior attention to detail
- Ability to work under pressure
- High energy, positive, professional attitude; take pride in work product
- Excellent written and verbal communication skills
- Strong time management skills and ability to manage concurrent tasks efficiently
- Have great teamwork skills, as well as individual initiative
- Strong computer skills to include: Microsoft Office and experience in using OTA extranet (preferred)
Top Skills
What We Do
KKday is a leading mobile-first e-commerce travel platform for local experiences with a strong presence across key Asia-Pacific markets. Our goal is to make travel more accessible, convenient, and safe for everyone.
Since 2014, we’ve pioneered the digitalization of tours, activities, and attractions and brought them to everyone’s fingertips. Now, travelers can search for, discover, and book experiences, anytime, anywhere.
KKday currently hosts over 30,000 products and services in more than 92 countries and 550 cities. Our website and mobile apps are multilingual, supporting both traditional and simplified Chinese, as well as English, Japanese, Korean, and many others.
Our success is built on innovation, a unique product portfolio, and digital-first capability—all made possible by our exceptional people. We’re still growing, so we’re always looking for talents who are passionate about building businesses, developing themselves, and improving consumers’ experiences.
We provide talents with the resources, scale, and autonomy to help run our operation. In KKday, our people have the opportunity to rotate across businesses, accelerate their career path, and make lasting impact on the travel industry in the region.
Visit kkday.com to find out more!
KKday Marketplace
Marketplace is a platform where KKday gathers high-quality travel suppliers from around the world to jointly provide travel services. Consumers can quickly search for various travel products, consult with merchants in real-time, and easily complete their orders. After becoming a Marketplace Merchant, you can easily open a store on the largest travel e-commerce platform in the world and use the platform's resource system to assist in your digital transformation by providing reservation control, product management, cash flow services and more. Just like open a store in a mall, join us right now!
marketplace.kkday.com
