Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Exceptional Talent Reserve
[ik-sep-shuh-nl tal-uhnt ri-zurv] / ɪkˈsɛp ʃə nl ˈtæl ənt rɪˈzɝv /
Noun
People who make you stop mid-interview and think, we need this person at Serval. There may not be a perfect req open, but the talent is undeniable. These are high-agency builders who raise our bar, move fast, and create leverage the moment they walk in. If you believe you belong at Serval, someone who will change the trajectory of the company, please apply.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Skills Required
- Undeniable talent and high agency
- Ability to influence company trajectory
- Passion for innovation and ownership
What We Do
Serval is the AI platform for IT teams, combining an AI-native ITSM with integrated workflow automation and access management. Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves.
