What would you do in this role:
- Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns.
- Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.
- Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
- Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with client’s policy.
- Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help.
- Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role.
- High school diploma or equivalent required.
- Bilingual English/Spanish
- Minimum of 1-2 years of experience in Customer Service
- Experience in Sales/Cross sales is preferred but not required.
- Applies acquired job skills and company policies and procedures to complete assigned tasks.
- Works on generally routine assignments, occasionally deviating from defined procedures.
- Strong communication and customer relation skills.
- Willingness to continuously learn about new products, systems, and policies.
- Pass computer and typing test assessment.
- Demonstrate skills in courtesy, concern, timely resolution, value creation, and relationship building.
- A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
- Endless career opportunities and clear paths for career development
- A competitive salary
- Inclusive perks and benefits, including Employee Discount on cell phone services.
- Opportunity for monthly performance incentives and commissions
- Benefits package (Medical Insurance)
- Joining a team and building a positive relationship of teamwork, trust, and excellence
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call ATENTO home.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- High school diploma or equivalent
- Bilingual English/Spanish
- 1-2 years of experience in Customer Service
- Experience in Sales/Cross sales
- Strong communication and customer relation skills
- Pass computer and typing test assessment
What We Do
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 17 countries where it employs 135,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. In 2019, Atento has been named one of the World's 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®.
